TL;DR:
- DUOS, a digital health company, has introduced the DUOS+AI platform to assist older adults in living independently by partnering with Medicare Advantage health plans.
- The DUOS+AI platform utilizes a Large Language Model (LLM) to recommend personalized services based on Social Determinants of Health (SDOH) and care navigation needs.
- DUOS’ digital app aids both members and care manager teams in identifying SDOH-related needs and facilitating targeted interventions.
- The platform offers seamless integration for phone-based member support agents to enhance communication and support.
- DUOS aims to address the variability in how older adults and caregivers express aging-related problems.
- The AI can interpret misspellings, slang, non-standard phrasing and support non-English languages.
- DUOS’ mission is to empower older adults to lead independent lives.
Main AI News:
In a momentous announcement at HLTH 2023 in Las Vegas, DUOS, the digital health innovator, revealed its cutting-edge DUOS+AI platform. Committed to enhancing the quality of life for aging Americans and optimizing the utilization of their Medicare Advantage (MA) health plans, DUOS collaborates with caregivers, health plans, and healthcare providers to bridge older adults with essential resources and care.
DUOS+AI Platform: Revolutionizing Aging Care
The DUOS+AI platform heralds a new era in healthcare with its conversational interface, harnessing the power of a Large Language Model (LLM). This remarkable technology enables the platform to deliver tailored recommendations based on the unique Social Determinants of Health (SDOH) and care navigation requirements of older adults, caregivers, or care managers.
DUOS’ digital application serves as an invaluable tool for both members and care manager teams, adeptly identifying needs rooted in social determinants of health and orchestrating targeted interventions. The DUOS+AI platform efficiently triages members’ needs and aligns them with impactful actions such as pertinent benefits, resources, and informative content. Furthermore, DUOS’ application for phone-based member support agents is seamlessly integrated with the member-facing digital app, harnessing the same underlying AI capabilities to optimize support and enhance communication with members. Every digital and virtual interaction feeds back into the system, elevating the process of needs identification and resolution.
Karl Ulfers, the Co-Founder and Chief Executive Officer of DUOS, emphasized the practical application of AI in their product, stating, “At DUOS, we are dedicated to deploying AI for real-world solutions that dismantle barriers to care and promote health equity. With this groundbreaking platform, we are poised to comprehensively assess the diverse needs of older adults and seamlessly connect them with the right resources.”
He further expounded, “The central challenge we address is the inherent variability in how older adults and caregivers articulate the aging-related issues they encounter. Our technology-driven solution, built on years of interactions with older adults and caregivers, can scale and make a profound impact.”
“Our utilization of AI extends the reach of our care access,” added Ulfers. “Our Large Language Model (LLM) possesses the remarkable ability to interpret misspellings, slang, non-standard phrasing, and varying levels of written literacy. Moreover, it extends support for non-English languages, making it a truly inclusive solution. The LLM, along with our training process, simplifies the translation of problem statements into tailored resources for individuals. This user-friendly, text-based interface is at the heart of our mission to empower older adults to lead independent and fulfilling lives.“
Conclusion:
DUOS’ groundbreaking AI-powered platform marks a significant advancement in the elderly care market, offering a comprehensive solution to address the unique needs of older adults. By bridging the gap between healthcare providers and aging Americans, DUOS+AI promises to enhance the quality of life for seniors and revolutionize the way they access care and resources, making it a promising prospect in the evolving healthcare landscape.
