LOLC Technologies Introduces Sri Lanka’s First LLM-Powered Chatbot for Financial Services

  • LOLC Technologies launches an AI-driven chatbot using a Large Language Model (LLM) for Sri Lanka’s financial sector.
  • The chatbot employs transformers, advancing from scripted interactions to context-aware responses.
  • It utilizes generative AI for natural language understanding and semantic search capabilities.
  • Customers benefit from intuitive service queries and streamlined financial assistance.
  • Strategic partnerships with Microsoft and Yenasys ensure robust AI integration and reliability.
  • In a pioneering move within Sri Lanka’s banking and financial services sector, LOLC Technologies has introduced an AI-driven chatbot powered by a Large Language Model (LLM).

Main AI News:

This groundbreaking initiative sets a new standard for customer service and engagement in the local financial landscape. Unlike traditional chatbots, which rely on predefined scripts or menu-based interactions, this advanced system utilizes transformers, a sophisticated deep learning architecture. It comprehends and responds to customer queries with remarkable contextual awareness.

Generative AI chatbots with LLM capabilities generate natural responses based on extensive knowledge repositories, excelling in semantic text search and uncovering pertinent information, even when not explicitly stated. Integrated with cognitive search capabilities, these chatbots access diverse knowledge bases, vastly enriching user interactions. Continuous learning from interactions enables them to handle intricate conversations with exceptional fluency and accuracy.

The LLM-powered chatbot offers diverse services to end-users, facilitating intuitive and efficient interactions through natural language queries. In addition to basic inquiries, it supports customers with complex banking and financial service requests, minimizing the typical delays associated with conventional customer service channels.

Conrad Dias, Chairman of LOLC Technologies, underscored the transformative impact of LLM and Generative AI: “Introducing Sri Lanka’s first LLM-based chatbot marks a significant milestone in our service sector. This advanced technology enables us to deliver highly personalized and efficient services, greatly enhancing customer engagement and satisfaction. As the banking landscape evolves, LOLC Technologies remains at the forefront, driving innovation and setting new benchmarks.

Prasanna Siriwardena, Deputy CEO, highlighted the technological underpinnings of the chatbot: “Our AI chatbot leverages cutting-edge OpenAI and Azure technologies, ensuring optimal performance and reliability. Through strategic partnerships with Microsoft and Yenasys, we’ve integrated state-of-the-art Generative AI solutions, positioning the chatbot as a leading-edge tool for customer service.

This innovation reflects LOLC Technologies’ commitment to continuous research and development, extensive testing, and the creation of robust knowledge bases. As digital transformation reshapes the banking sector, LOLC Technologies stands ready to lead with ongoing investments in AI and emerging technologies. The introduction of the LLM-based chatbot signals the start of a series of innovations aimed at enriching the overall banking experience.

With this launch, LOLC Technologies not only redefines customer service standards in Sri Lanka but also lays the foundation for future advancements in the industry. Customers can anticipate increasingly personalized and efficient banking experiences from LOLC Technologies.


This introduction of Sri Lanka’s first LLM-powered chatbot by LOLC Technologies marks a significant leap in customer service innovation within the financial services industry. By leveraging advanced AI technologies, LOLC is not only enhancing customer engagement and satisfaction but also setting new benchmarks for efficiency and personalization in banking. This move underscores the growing importance of AI in transforming traditional customer service paradigms, paving the way for heightened competitiveness and customer-centricity in the market.