TL;DR:
- Mphasis, an IT solutions provider, has introduced ‘Mphasis.ai,’ a business unit focused on leveraging AI for business outcomes.
- Mphasis.ai integrates AI capabilities into existing technology landscapes, enhancing customer experience and operational efficiency.
- The unit offers AI advisory services, access to patented AI assets and frameworks, state-of-the-art conversational AI platforms, and a collaborative innovation ecosystem.
- Enterprise clients can benefit from generative AI advisory, contact center and customer experience transformation solutions, and strategic partnerships.
- Anup Nair will lead the development and expansion of Mphasis.ai, driving partnerships and solutions within the business unit.
Main AI News:
Mphasis, a prominent player in the Information Technology (IT) solutions domain, focusing on cloud and cognitive services, has announced the launch of ‘Mphasis.ai,’ an innovative business unit aimed at enabling global organizations to harness the potential of Artificial Intelligence (AI) for achieving optimal business outcomes. This pioneering unit seamlessly integrates AI capabilities into existing technology landscapes, empowering enterprises to enhance customer intimacy, elevate customer experience, and drive operational efficiency, all while minimizing disruption.
The Mphasis.ai business unit provides a host of benefits to enterprise clients, including:
1. AI Advisory Services: Mphasis.ai offers comprehensive AI advisory services that facilitate the assessment and identification of key AI interventions, ranging from contact center transformation to customer experience enhancement, ensuring tangible business outcomes.
2. Robust AI Infrastructure: With access to a rich array of patented AI assets, over 250 models available on Hyperscaler marketplaces, and cutting-edge frameworks developed at Mphasis Next Labs—an in-house research and innovation lab—enterprises can seamlessly integrate advanced AI capabilities into their existing systems and processes.
3. Transformative Conversational AI Platforms: Leveraging the power of generative AI technology and large language models (LLMs), Mphasis.ai equips businesses with state-of-the-art conversational AI platforms, revolutionizing customer experience management and employee engagement while driving operational efficiency to new heights.
4. Sparkle Innovation Ecosystem: Mphasis.ai grants enterprises access to the Mphasis Sparkle Innovation Ecosystem, an ecosystem that brings together more than 50 domain-specific start-ups, including AI-focused ventures. This collaborative environment accelerates the co-creation of robust go-to-market solutions for enterprises, facilitating rapid innovation and competitive advantage.
Nitin Rakesh, Chief Executive Officer, and Managing Director of Mphasis, expressed his excitement about the launch, stating, “At Mphasis, our cloud and cognitive-led solutions have always been pivotal to our unique Front2BackTM (F2B) approach to transformation. Today, we are delighted to introduce the Mphasis.ai business unit and embark on a new era of innovation. Our primary focus is enabling enterprises to unlock the potential of AI and maximize business outcomes. With cutting-edge technology at its core, our launch signals a transformative journey, empowering our clients to unlock unparalleled productivity, drive efficiency, and shape a future filled with endless possibilities. I am personally dedicated to the success of this endeavor and will drive the launch and expansion of Mphasis.ai.”
Srikumar Ramanathan, Chief Solutions Officer at Mphasis, highlighted the role of generative AI technology in catalyzing creativity and efficiency within today’s rapidly evolving technology landscape. He stated, “Generative AI technology has become a catalyst for enterprises to drive creativity and efficiency in a rapidly evolving technology landscape. With its ability to generate novel ideas and solutions, Mphasis.ai will empower companies to break free from the confines of conventional thinking, enabling them to differentiate themselves in the fiercely competitive market. We eagerly look forward to partnering with our clients and partners to redefine intelligence while businesses remain resolute in their pursuit of ensuring responsible and sustainable growth for the future.”
Anup Nair, a seasoned technology leader at Mphasis, will assume the role of Chief Architect & Chief Technology Officer (CTO) at Mphasis.ai. In this capacity, he will spearhead the further development, deployment, and expansion of the business unit. Anup will also collaborate closely with the Partnerships team to nurture and expand the ecosystem of partnerships and solutions within this domain.
Through the Mphasis.ai business unit, Mphasis offers a comprehensive suite of intelligent service offerings, including Generative AI Advisory, AI App Development, Reinforcement Learning Based Conversation Design, Industry-Specific Model Development & Large Language Models (LLMs) Fine-tuning, Prompt Engineering, LLM Application Testing, Factuality Evaluation, and Data Prepping. By harnessing the transformative power of these services, enterprises can elevate their engineering productivity while driving innovation in key areas such as Contact Center, IT Operations, Business Operations, and Customer Experience.
One exemplary offering from the Mphasis.ai suite of intelligent services is the Generative AI Advisory engagement. This service assists enterprises in identifying areas where AI can have the greatest impact and subsequently formulating an AI strategy. By leveraging Mphasis.ai, clients can effectively execute their AI strategies, driving business growth and competitive advantage.
Another noteworthy solution is the Contact Center & Customer Experience Transformation offering, which enables enterprises to deliver exceptional customer experiences, enhance agent and employee experiences, reduce digital leakage, and achieve operational efficiencies. This solution integrates Kore.ai, a leading conversational AI platform, revolutionizing customer interactions for businesses across various sectors, including banking, retail, insurance, travel, and healthcare.
Mphasis has forged strategic partnerships with leading Hyperscalers such as AWS, Google Cloud Platform (GCP), and Microsoft Azure. Additionally, the company collaborates with specialized market-leading AI platforms and solutions providers, including Kore.ai (a Gartner Leader in Conversational AI platforms) and Databricks, among others. Mphasis’ partnership with Kore.ai, in particular, fosters collaboration in the integration, implementation, solution development, and engineering of top-notch AI solutions. Through this collaboration, Mphasis enhances its capabilities in revolutionizing customer experience management and employee engagement for its enterprise clients.
Conclusion:
The launch of Mphasis.ai signifies a significant advancement in the enterprise AI solutions market. Mphasis.ai’s focus on integrating AI capabilities into existing systems and processes allows organizations to enhance customer experience, improve operational efficiency, and achieve tangible business outcomes. With a comprehensive suite of intelligent services and strategic partnerships, Mphasis.ai empowers enterprises to leverage generative AI, transform their contact centers, and drive innovation. This initiative reinforces the growing importance of AI in the business landscape and positions Mphasis as a leader in providing cutting-edge AI solutions to enterprises seeking to unlock productivity and gain a competitive edge.
