- Qualtrics Partner Network (QPN) integrates Qualtrics AI into customer and employee experience solutions.
- Over 200 go-to-market partners and 275+ technology partners collaborate within the QPN ecosystem.
- Qualtrics showcases three AI-powered product suites for experience management at X4 Summit.
- Partners access Qualtrics API-rich platform for seamless integration of AI capabilities.
- Partner solutions unveiled include AWS, Bain, Deloitte, EY, Farlinium, Kipsu, and WorkJam.
- Solutions range from enhanced customer service to healthcare payor strategies.
- The integration of AI aims to revolutionize customer engagement and drive business value.
Main AI News:
In the realm of Experience Management (XM) innovation, Qualtrics Partner Network (QPN) members are at the forefront, leveraging the cutting-edge Qualtrics AI to propel customer and employee experiences to new heights across the global landscape. With a focus on pioneering solutions and services, companies like Amazon Web Services (AWS), Bain, EY, Deloitte, Farlinium, Kipsu, and WorkJam are harnessing the latest innovations from the Qualtrics developer platform.
At the core of Qualtrics’ $500 million commitment to AI initiatives, these partnerships are fostering a wave of transformative experiences. The Qualtrics Partner Network, boasting over 200 go-to-market partners and joint solutions with more than 275 technology partners, serves as the largest ecosystem dedicated to experience management. Through the infusion of AI capabilities, Qualtrics and its partners are not only creating scale but also delivering a competitive edge for their clientele.
During X4: The Experience Management Summit, Qualtrics is unveiling three groundbreaking AI-powered product suites meticulously crafted for experience management. These suites, finely tuned on the vast repository of human experience data, represent a leap forward in the realm of experience-driven insights.
Partners within the Qualtrics ecosystem enjoy access to a dynamic and secure API-rich platform, offering seamless integration with the latest Qualtrics AI capabilities. From predictive and generative functionalities to conversational understanding and automated actioning, partners can leverage a spectrum of AI tools to drive innovation.
Scott Thompson, Qualtrics Chief Partner Officer, emphasizes the pivotal role of technology, talent, and partnerships in the AI landscape. “The companies leading the AI race will thrive on superior technology, dedicated teams, and robust partner ecosystems,” Thompson notes. “Through continued investment in the Qualtrics Partner Network, our partners are charting the course for the future of XM, powered by unparalleled innovation and collaborative solutions.”
Powered by Qualtrics AI, partner solutions are redefining customer value propositions. These purpose-built, AI-powered offerings cater to organizations of all sizes and industries, facilitating breakthroughs in digital, frontline, and customer service experiences. At X4: The Experience Management Summit, several transformative partner solutions have been unveiled:
- AWS: The integration of Qualtrics with Amazon Connect enables service teams to enhance call transcripts with sentiment analysis, driving proactive follow-up actions based on customer feedback. By enriching customer profiles with operational insights from Amazon Kendra, Qualtrics and AWS are reshaping contact centers into experience hubs that boost customer loyalty and lifetime value.
- Bain: Through an extended partnership, Bain & Company is integrating its renowned customer experience methodologies with Qualtrics AI. This collaboration aims to accelerate customer experience innovation, offering clients real-time feedback and coaching on critical interactions. By deploying AI solutions, Bain and Qualtrics are poised to revolutionize customer engagement across various industries.
- Deloitte: The Deloitte Discover.ai Platform harnesses Qualtrics AI to enhance customer service for state and federal agencies. By analyzing solicited and unsolicited feedback, this platform enables continuous improvement of programs and policies. This unique collaboration underscores a commitment to secure AI capabilities for driving client success.
- EY: The EY Experience Driven Insights offering, powered by Qualtrics AI, merges real-time data collection with actionable analysis. By synthesizing feedback data, this solution empowers organizations to enhance customer journeys, boost NPS, and improve employee satisfaction.
- Farlinium: Qualtrics and Farlinium are revolutionizing healthcare payor strategies with an advanced STARS Improvement solution. By leveraging Qualtrics AI, this solution analyzes member interactions to identify areas for improvement, driving enhanced member experiences and optimizing CAHPS scores.
- Kipsu: Qualtrics and Kipsu are collaborating to deliver an industry-leading customer engagement offering. By combining messaging solutions with natural language processing capabilities, this partnership enables frontline teams to address customer needs in real-time.
- WorkJam: Leveraging Qualtrics’s conversational intelligence technology, WorkJam enhances the end customer and employee experience. Through AI-driven workflows, this partnership streamlines operations and elevates customer satisfaction.
Conclusion:
The integration of Qualtrics AI with partner solutions marks a significant advancement in the market for experience management. By harnessing the power of AI, businesses can gain deeper insights into customer and employee experiences, driving innovation and differentiation. This trend underscores the importance of technology partnerships and highlights the potential for AI to revolutionize how organizations manage and enhance experiences across every touchpoint.
