- ServiceNow and NVIDIA showcased AI avatars at Knowledge 24 event.
- Avatars powered by NVIDIA AI Enterprise software bring digital characters to life.
- Strategic collaboration aims to enhance workflow engagements across industries.
- Gartner predicts significant rise in multimodal GenAI solutions by 2026.
- Now Assist offers alternative communication option for Virtual Agent experiences.
- AI avatars enhance customer and employee interactions in various sectors.
- Collaboration between ServiceNow and NVIDIA drives enterprise-grade generative AI capabilities.
- Emphasis on AI adapting to individual preferences for engaging experiences.
- Avatars demonstrate potential for lifelike interactions through advanced technologies.
- ServiceNow committed to advancing responsible and secure AI practices.
Main AI News:
At ServiceNow’s premier annual event, Knowledge 24, the leading AI platform for business transformation, in collaboration with NVIDIA, showcased the future of AI avatars. Leveraging NVIDIA’s Avatar Cloud Engine (ACE) and cutting-edge speech and animation technologies, ServiceNow presented digital characters brought to life through generative AI. These AI avatars made their debut during ServiceNow President and COO CJ Desai’s keynote, with a notable appearance by NVIDIA Founder and CEO Jensen Huang, demonstrating the immense potential for more immersive and personalized employee and customer experiences.
This visionary demonstration marks a significant stride in the strategic partnership between ServiceNow and NVIDIA, aimed at revolutionizing workflow engagements across industries. This initiative aligns with Gartner’s prediction, foreseeing a substantial rise in multimodal GenAI solutions, reaching 60% by 2026 from a mere 1% in 2023.
Building on their collaborative efforts, ServiceNow and NVIDIA showcased interactive, real-time avatars through Now Assist, presenting users with an alternative communication channel for Virtual Agent experiences. Powered by NVIDIA’s state-of-the-art technology, including NVIDIA NIM microservices and ACE, these avatars represent a leap forward in customer and employee interactions, particularly in sectors such as retail and travel, where personalized communication is paramount.
Last year, at Knowledge 2023, NVIDIA and ServiceNow laid the groundwork for enterprise-grade generative AI capabilities. Leveraging NVIDIA infrastructure, custom LLMs tailored for the Now Platform were developed, unleashing new GenAI use cases to enhance productivity across IT operations, customer service, and employee engagement.
Desai emphasized the evolving role of AI in everyday interactions, highlighting the need for technology to intelligently adapt to individual preferences. He reiterated the ongoing collaboration with NVIDIA to ensure that AI-driven experiences, particularly through Now Assist, are not only friendly and engaging but also empathetic.
According to Manuvir Das, Vice President of Enterprise Computing at NVIDIA, customer service stands as one of the largest generative AI use cases across various industries. ServiceNow’s pioneering efforts in deploying generative AI aim to support billions of service requests, underscoring the significance of their partnership in shaping the future of AI-driven interactions.
The introduction of avatars signifies a new era in user interactions, enhancing the functionality of Now Assist across diverse business functions. Whether it’s HR, finance, or IT, these avatars add a personal touch to customer and employee engagements, facilitating seamless communication through speech and animation technologies.
Powered by NVIDIA ACE, the avatar demo showcased at Knowledge utilized a suite of technologies for lifelike digital representations. Through NVIDIA’s Riva for speech recognition, Audio2Face for facial animation, and Omniverse Renderer for rendering, these avatars offer a truly immersive experience. ServiceNow’s utilization of NVIDIA-accelerated infrastructure further ensures production-grade reliability and security.
This collaboration extends beyond avatar demonstrations, driving innovations in AI-powered industry solutions. From AI research to model development, ServiceNow and NVIDIA leverage cutting-edge technologies to enhance workflows and drive business transformation.
As Now Assist continues to redefine workplace interactions, ServiceNow remains committed to advancing responsible and secure AI practices. Through collaborative initiatives like the AI Alliance, ServiceNow, alongside industry leaders, endeavors to promote the principles of open, safe, and ethical AI globally.
Conclusion:
The partnership between ServiceNow and NVIDIA to introduce AI avatars signals a significant advancement in customer engagement strategies. By leveraging cutting-edge technologies, they not only enhance user interactions but also pave the way for more immersive and personalized experiences. This collaboration underscores the growing importance of AI-driven solutions in shaping the future of business interactions, offering companies new avenues to redefine customer engagement across industries.
