TL;DR:
- 3CLogic joins forces with Medallia, a leader in customer and employee experience.
- Integration enhances Voice AI, Contact Center, and SMS platform with advanced emotion and Conversational AI capabilities.
- Multi-lingual support with speech transcription, NLP, and AI analytics in over 32 languages.
- Collaboration bridges the gap between CCaaS and CRM platforms.
- Positive impact on contact center experiences, enabling real-time transformation.
- 3CLogic to feature at the Medallia Experience 2024 conference in Las Vegas.
Main AI News:
In a significant stride towards enhancing customer and employee experiences, 3CLogic has unveiled its latest collaboration with Medallia, a global frontrunner in the realm of customer and employee experience. This strategic partnership will revolutionize the capabilities of 3CLogic’s Voice AI, Contact Center, and SMS platform, extending a plethora of rich emotional and Conversational AI features to its ever-expanding international clientele.
The integration paves the way for multinational organizations to harness the full potential of Medallia’s unparalleled speech transcription, natural language processing (NLP), AI analytics, and agent coaching features, available in over 32 languages. The synergy between 3CLogic and Medallia promises to reshape the landscape of contact centers in the age of digital transformation.
Guillaume Seynhaeve, VP of Alliances at 3CLogic, expressed his enthusiasm, stating, “We are excited to announce this recent collaboration and partnership. In this age of digital transformation, contact centers remain the backbone of customer and employee service, especially when it comes to addressing complex inquiries. With Medallia, our globally diverse customer base will be able to quickly and seamlessly assess the quality of each engagement to help maximize those experiences at scale regardless of the language.”
With a global footprint spanning five continents, 3CLogic has steadily expanded its portfolio of offerings, purposefully designed to complement existing systems of record, such as ServiceNow and SAP, with its innovative Conversational AI and contact center capabilities. This approach has earned the support of numerous Global 2000 organizations, eager to bridge the traditional divide between CCaaS and CRM platforms, resulting in substantial company growth.
Alex Glanz, Executive Vice President of Strategy at Medallia, shed light on the transformative potential of this partnership, saying, “The partnership between 3CLogic’s Cloud Contact Center platform and the Medallia Experience Cloud will help companies identify the right knowledge and interactions, and deliver tremendous impact to the business. With the ability to act in real time, modern contact centers around the globe will be able to transform frontline employee and customer experiences. And by meeting customers where they are, we can move them seamlessly across channels to improve the holistic call center experience.”
Notably, 3CLogic will take center stage as a sponsor and speaker at the upcoming Medallia Experience 2024 conference in Las Vegas from February 5-7. Attendees can visit booth #310 to gain insights into optimizing workflows and resolving customer issues with minimal manual effort. Alternatively, they can register for the live session titled “Connecting Voice AI and Medallia with Your Customer Service Platform,” scheduled for February 7.
Conclusion:
The strategic partnership between 3CLogic and Medallia signifies a pivotal moment in the market, where the convergence of AI-driven analytics and customer experience takes center stage. This collaboration empowers businesses to transcend language barriers, optimize customer interactions, and revolutionize contact center operations, offering a competitive edge in the evolving landscape of customer service and engagement.
