TL;DR:
- Hyro, a leader in healthcare AI, partners with Gozio Health, a mobile patient engagement platform.
- Hyro’s conversational AI is integrated into Gozio’s framework for quality voice and chat AI experiences.
- Healthcare providers can automate patient-facing tasks like prescription refills and appointment management.
- AI implementation maintains data privacy and accountability for better patient trust.
- The collaboration optimizes staff workflows and enhances patient self-service capabilities.
- Hyro’s impressive resolution rates ensure reliable AI-powered interactions.
Main AI News:
In a strategic move that’s sure to shake up the healthcare landscape, Hyro, the vanguard of conversational artificial intelligence (AI) in the healthcare domain, has unveiled its exciting collaboration with Gozio Health. Gozio Health, an industry titan renowned for its customizable, location-aware mobile patient engagement platform, is set to integrate Hyro’s cutting-edge conversational AI platform within its own framework. This groundbreaking partnership aims to revolutionize patient experiences by delivering quality omnichannel voice and chat AI interactions through mobile applications.
The combined prowess of Hyro and Gozio Health will empower healthcare providers and their patients with a host of benefits. Hyro’s Adaptive Communications Platform will amplify Gozio’s suite of mobile offerings, presenting enterprise health systems with seamless access to integrated AI assistants. These AI-powered virtual helpers will be tasked with facilitating patient-facing duties like prescription refills, appointment management, FAQ resolution, and troubleshooting. By automating routine tasks, this collaboration ensures that healthcare staff can dedicate their undivided attention to more pressing responsibilities, while simultaneously enhancing self-service capabilities for patients in a centralized, user-friendly environment.
The timing of this partnership couldn’t be more opportune, as the demand for AI technologies within healthcare providers’ patient interfaces continues to soar. The goal is to reduce inefficiencies and streamline routine tasks, ultimately optimizing staff workflows. However, the healthcare industry is acutely sensitive and heavily regulated, particularly when it comes to patient data privacy and security. It is paramount that responsible AI implementation takes center stage, enabling both staff and patients to benefit from these technological advancements while ensuring that personal data remains protected. Rest assured, Gozio and Hyro have firmly committed to this mission.
Hyro’s track record speaks volumes, boasting impressive resolution rates of 60-70% for inbound calls and messages, while offering clear explanations for the outputs of AI-powered interactions. This level of accountability and trust sets the stage for the successful integration of Large Language Models (LLMs) and Natural Language Understanding (NLU) technologies.
Israel Krush, CEO and Co-Founder of Hyro, expressed enthusiasm for the partnership, highlighting the value it brings to overloaded contact centers in the healthcare realm. “With burnout and staffing shortages so widespread in healthcare, any support we can offer to already overloaded contact centers is extremely valuable,” said Krush. “We welcome the opportunity to partner with Gozio, expanding our omnichannel AI-powered conversations relating to scheduling, Rx management, physician search, and more to their seamless mobile interfaces. Now, patients can unlock 24/7 access to critical services from their healthcare providers with zero hold times and full confidence in their automated support.“
Lee Jones, Chief Product Officer at Gozio Health, echoed the sentiment, expressing excitement about incorporating Hyro’s best-in-class conversational AI solution into their mobile app. Jones emphasized that Hyro’s explainable, plug-and-play conversational AI tools will enable healthcare providers to curate the datasets that AI draws upon, thereby optimizing operational efficiency and ensuring compliance with industry regulations.
Through successful collaborations with leading health systems across the US, Hyro and Gozio will continue to provide healthcare enterprises with an unparalleled, all-in-one mobile app solution, ensuring seamless support and an enhanced user experience.
Melanie Husk, SVP, Chief Consumer Officer at Baptist Health, praised the joint capabilities of these two digital health innovators, emphasizing how this collaboration will enable patients to easily access care through phone calls, SMS, or directly through the mobile app, regardless of the time or location.
Conclusion:
The collaboration between Hyro and Gozio Health presents a groundbreaking advancement in the healthcare market. By combining their expertise, they offer healthcare providers a powerful tool to optimize operations, automate tasks, and provide patients with seamless AI-powered experiences. This partnership sets a new standard for AI implementation in healthcare, ensuring better patient engagement, streamlined processes, and increased efficiency for healthcare enterprises. As the demand for AI technologies in healthcare grows, this strategic alliance positions Hyro and Gozio Health at the forefront of innovative solutions, providing them with a competitive edge in the market.
