TL;DR:
- Quadient integrates its Intelligent Communication Automation (ICA) platform with Microsoft Azure AI.
- Generative AI enriches Quadient’s cloud offering for enhanced customer interaction.
- The collaboration empowers personalized communication through content analysis, summarization, and generation.
- Data protection is reinforced by Microsoft Azure AI’s secure infrastructure.
- Quadient’s software users, especially in Accounts Receivable and Customer Experience Management, will experience first-hand the benefits of generative AI capabilities.
Main AI News:
Quadient, renowned for facilitating profound customer connections via digital and physical channels, unveils an innovative chapter by seamlessly merging its Intelligent Communication Automation (ICA) platform with the prowess of Microsoft Azure AI. This dynamic amalgamation harnesses the potential of artificial intelligence (AI) services, architected for developers and data scientists, fortified by a secure ecosystem and principled AI practices. The infusion of generative AI into Quadient’s cloud framework promises a seismic shift in organizational interactions with their clientele.
An indisputable trailblazer in the domains of customer experience management and financial automation, Quadient’s prowess in integrating advanced AI into ICA solutions has garnered accolades from discerning industry analysts, including Gartner, spanning numerous years. Presently, Quadient underscores its dedication to innovation by infusing another strategic layer into its software fabric. Leveraging the might of Microsoft Azure AI, encompassing the Azure OpenAI Service, Quadient’s software array is poised to empower users with enriched attributes. These encompass gauging content lucidity, semblance, and sentiment alongside generating contextual content summaries. All of this transpires within a secure milieu, underscored by privacy controls, efficaciously streamlining content creation and communication management.
Chief Solution Officer of Intelligent Communication Automation at Quadient, Chris Hartigan, highlights the significance of the integration: “The alliance with Microsoft Azure AI signifies a monumental juncture in Quadient’s trajectory, propelling us to experiment, evolve, and instate interactive encounters that lay the foundation for future customer liaisons and correspondence. Extending beyond the realm of technological integration, we endow enterprises with the capability to dispense personalized and contextually pertinent communiqués with heightened efficiency. Fueled by our profound expertise and proven track record of dispensing world-class communication and process automation solutions, our ambition is to incessantly spearhead innovation in the market. The fusion of our cloud-centric framework with Microsoft Azure AI’s cutting-edge technologies and security protocols is poised to revolutionize business-customer interplay.“
By steadfastly embedding AI and machine learning into its Intelligent Communication Automation spectrum over multiple years, Quadient has unshackled users to craft impeccably precise, pertinent, and personalized communications, culminating in augmented customer experiences. This leap now stands to profoundly benefit Quadient’s gamut of software users. The interlinking of Microsoft’s generative AI and content intelligence prowess serves as an apex catalyst, bolstering the platform’s performance. This affords users the capacity to adroitly dissect, summarize, and prioritize data, execute content similarity simulations for document consolidation, and securely engender customer-facing content within a trusted enclave. Notably, this dovetails seamlessly with Quadient’s commitment to data fortification, fortified by the robust infrastructure of Microsoft Azure AI, ensuring a hallowed haven of privacy and confidentiality for patrons and affiliates.
Lenka Nováková, Enterprise Commercial Lead CZ/SK Microsoft, emphasizes the transformative potential of generative AI technologies, remarking, “Through generative AI, we’re ushering in novel efficiencies for enterprises across industries, fundamentally reshaping work dynamics. Infusing novel technologies is pivotal in catalyzing enterprises’ foray into AI. We’re thrilled to witness Quadient, a vanguard in business communication automation and customer experience management, incorporating our AI services into their repertoire. This collaboration is set to propel their AI-empowered business communication solutions to unparalleled heights within a trusted, secure milieu for their esteemed clientele.”
The inaugural beneficiaries of Quadient’s pioneering generative AI capabilities within its Accounts Receivable and Customer Experience Management solutions are poised to revel in this transformation, with the enhancements slated to unfurl in the imminent months.
Conclusion:
Quadient’s integration of Microsoft Azure AI into its cloud platform marks a pivotal moment in customer engagement and communication strategies. By infusing AI-driven content analysis and generation, Quadient is poised to revolutionize how businesses interact with customers, bolstering personalized communication and streamlining content management. This strategic move is expected to influence the market by setting new standards for efficient and secure customer communication solutions.
