- Bolt Data and Gerent collaborated at a CRM tech conference in Chicago, highlighting AI’s impact on manufacturing.
- They demonstrated real-time asset performance monitoring and automated service responses.
- AI-powered sales processes and profitability analysis using connected asset data were showcased.
- Bolt Data’s IoT expertise and Gerent’s Salesforce integration capabilities were central to the demo.
Main AI News:
At a CRM technology conference held in Chicago, IL on May 22-23, 2024, Bolt Data, a prominent Salesforce consulting and software firm, collaborated with Gerent, a Salesforce implementation partner, to demonstrate the transformative power of connected assets and AI in manufacturing processes.
This year’s conference focused on artificial intelligence (AI) and its impact on data-driven marketing, commerce, and customer experiences. As Salesforce partners, Bolt Data and Gerent leveraged their expertise to conduct a live demo illustrating innovative solutions for manufacturers.
During the sessions, Bolt Data and Gerent highlighted several key advancements:
- Real-time Asset Performance: Demonstrated how connected assets stream real-time performance data.
- Automation of Service Responses: Showcased automation capabilities for case creation, work order management, technician dispatch, and remote asset control.
- Optimized Sales Processes: Presented AI-powered sales opportunities and servitization models.
- Contract Profitability Analysis: Utilized asset data to enhance profitability through upselling strategies.
The partnership between Bolt Data and Gerent was evident as Bolt Data utilized its field service expertise and Bolt Data Connect, an independent software vendor (ISV) solution integrated with Salesforce, to monitor asset data in real-time. Meanwhile, Gerent leveraged its manufacturing expertise to seamlessly integrate this data, providing a cohesive connected asset experience.
Throughout the demo, attendees witnessed automation and predictive capabilities powered by AI, including automated service responses and real-time updates to assets via remote software pushes.
Karen Mehal, Senior Vice President of Customer Success at Bolt Data, expressed gratitude for the opportunity to showcase Bolt Data Connect: “As a selected IoT vendor, we’re excited to demonstrate the benefits of real-time asset data and look forward to further collaboration with Gerent to support manufacturers in achieving profitable growth.”
Bolt Data’s contributions included real-time asset data such as Connected Twin of the Asset, Asset Performance Monitoring, and Event Orchestration Framework. Gerent demonstrated their Salesforce solutioning expertise by developing responsive processes that leverage Bolt Data’s IoT data and AI to identify and resolve issues in real-time, thereby preventing potential equipment damage.
Ryan Bjorgaard, Gerent’s Industry Product Lead for Manufacturing, Automotive, and Energy, emphasized the ease of integrating IoT with Salesforce processes: “Bolt Data has streamlined the integration of IoT into extensive Salesforce workflows. Our collaboration exemplifies what industry customers can achieve with connected assets and real-time data.”
The live demonstration underscored Bolt Data and Gerent’s commitment to advancing manufacturing through innovative technology solutions, reinforcing their roles as leaders in Salesforce-driven digital transformation for industry clients.
Conclusion:
The collaboration between Bolt Data and Gerent, showcased at the CRM technology conference, signifies a pivotal advancement for the manufacturing market. By integrating real-time asset performance data and AI-driven automation into Salesforce workflows, these firms are setting a new standard for operational efficiency and predictive maintenance. This development underscores the growing importance of connected assets and AI in optimizing manufacturing processes, enhancing profitability through servitization models, and preventing equipment failures. As more manufacturers adopt these innovative solutions, the market is poised for increased competitiveness, cost savings, and improved customer experiences.
