- AVANT partners with PolyAI to integrate advanced voice AI solutions into its platform.
- The partnership will leverage AVANT’s Pathfinder platform to distribute PolyAI’s voice assistants.
- Shane McNamara from AVANT highlights the transformative potential of PolyAI’s technology for call centers.
- Michael Cibelli from PolyAI praises AVANT’s commitment and looks forward to mutual success.
- The alliance will expand AVANT’s technology portfolio and boost PolyAI’s market presence.
- PolyAI recently raised $50 million in Series C funding, reaching a $500 million valuation.
Main AI News:
AVANT, a leading IT decision-making platform and top Technology Services Distributor in the country, has announced a pivotal partnership with PolyAI, a trailblazer in voice AI and advanced automation for contact centers. This collaboration will enable AVANT to integrate PolyAI’s cutting-edge voice assistants into its extensive network of channel partners and clients through its acclaimed decision-support platform, Pathfinder.
“PolyAI’s voice assistants are exceptional, with the potential to revolutionize call center interactions for both businesses and their customers,” stated Shane McNamara, EVP of Engineering and Operations at AVANT. “We are thrilled to partner with PolyAI to equip our Trusted Advisors with the tools needed to make well-informed decisions when selecting top-tier AI-driven contact center solutions for their clients.”
Michael Cibelli, VP of Channels at PolyAI, emphasized, “This alliance marks a significant advancement for PolyAI. We selected AVANT for their commitment to offering cutting-edge solutions like our customer-centric voice assistants. AVANT’s dedication to our partnership was apparent from the start, and we look forward to the shared success this collaboration will bring to our Trusted Advisors and their customers.”
The strategic partnership between AVANT and PolyAI is set to create substantial value for all involved. AVANT will incorporate PolyAI’s solutions into its expanding portfolio of global technology offerings, aiding Trusted Advisors in navigating the complex technological landscape. In return, PolyAI will benefit from AVANT’s rapidly growing network of Trusted Advisors, enhancing its market presence and accelerating growth following a recent $50 million Series C funding round, with a $500 million valuation achieved in May.
Conclusion:
The strategic partnership between AVANT and PolyAI represents a significant development in the enterprise call center technology sector. By integrating PolyAI’s advanced voice AI solutions with AVANT’s decision-support platform, both companies are poised to enhance the effectiveness of contact centers. This collaboration is likely to strengthen AVANT’s technology offerings and expand PolyAI’s market footprint, reflecting a growing trend of leveraging AI to improve operational efficiency and customer experience in the industry.
