TL;DR:
- Yellow.ai’s Generative AI-powered Voicebots and Chatbots are now available on the Genesys AppFoundry.
- This integration enables Genesys customers to deploy a broad range of Conversational AI solutions across their product suites.
- The solution offers automated customer and employee experiences through Yellow.ai’s Dynamic Automation Platform (DAP) powered by generative AI.
- Businesses can reduce costs by up to 60% while delivering consistent experiences through streamlined support interactions.
- Enterprises can achieve up to 90% self-serve automation and experience up to 40% increase in lead generation and a 50% increase in user engagement.
- Yellow.ai’s solution provides zero setup time, faster time to market, and increased operational efficiency.
- The partnership aims to enhance end-to-end customer and employee experiences, boosting conversion rates.
Main AI News:
In a move that further solidifies its position as a global leader in Conversational AI, Yellow.ai has announced the availability of its Generative AI-powered Voicebots and Chatbots on the Genesys AppFoundry™. The AppFoundry serves as a marketplace for curated applications and integrations that enhance customer and employee experiences.
With Yellow.ai’s listing on the AppFoundry, Genesys customers can now leverage a wide range of Conversational AI solutions across their Conversational Service Cloud, Conversational Commerce Cloud, and Conversational EX Cloud product suites. This integration enables businesses to provide automated customer and employee experiences through Yellow.ai’s generative AI-powered Dynamic Automation Platform (DAP), which leverages a multi-LLM architecture. By streamlining support interactions across voice and chat with Dynamic AI agents, enterprises can achieve up to 60% cost reduction while maintaining consistent experiences.
Yellow.ai’s solution empowers enterprises in several key areas. Firstly, goal-based conversations are made possible through the transformation from content-based automation to generative AI-powered interactions. This approach enables businesses to achieve up to 90% self-serve automation within the first 30 days, delivering customer solutions and fulfilling end goals. Secondly, dynamic workflows allow enterprises to create and expand workflows dynamically with generative AI, adapting to evolving customer conversations. This flexibility leads to a 40% increase in lead generation and up to a 50% increase in user engagement, as businesses are not restricted to fixed workflows. Lastly, Yellow.ai’s solution offers zero setup time, allowing enterprises to have a bot ready within minutes of uploading documents. This results in up to a 50% faster time to market and up to a 50% increase in operational efficiency, as Campaign Workflows based on goals, context, and user segments can be instantly generated.
Raghu Ravinutala, CEO & Co-founder of Yellow.ai, expressed excitement about the partnership, stating, “We’re thrilled to enable Genesys’ customers to deliver enhanced end-to-end experiences with our generative AI-powered conversational AI solutions. Providing exceptional customer and employee experiences is crucial for businesses to remain competitive and achieve significant outcomes. Our AI engine and cost-efficient solutions empower businesses to do so. With Yellow.ai DAP, we provide AI-powered support to human agents and enable marketers to not only communicate with customers but also accomplish goal-oriented outcomes and boost conversion rates.”
Yellow.ai boasts a unified omnichannel solution that supports over 35 text and voice channels in more than 135 languages. The company offers pre-built solutions tailored to various industries, including BFSI, e-commerce, utilities, healthcare, and automotive. With the capacity to handle 2 billion interactions per quarter, Yellow.ai’s Dynamic AI agents seamlessly transfer complex queries to human agents, providing them with complete contextual information and conversation history.
Yellow.ai’s Conversational AI solutions are now available in conjunction with Genesys Cloud CX™, an all-in-one composable solution that facilitates frictionless and connected customer and employee experiences. As a modern experience orchestration platform with an API-first approach, Genesys Cloud CX enables organizations to coordinate interactions and touchpoints across multiple channels, while also offering built-in employee experience, turnkey AI, and end-to-end journey optimization.
To learn more about the features and benefits of Yellow.ai’s enterprise-grade Conversational AI solutions, please visit the AppFoundry listing.
Conclusion:
Yellow.ai’s integration with Genesys AppFoundry represents a significant advancement in the Conversational AI market. The availability of Yellow.ai’s Generative AI-powered Voicebots and Chatbots on the AppFoundry platform empowers Genesys customers to enhance their customer and employee experiences through automated solutions. By leveraging Yellow.ai’s Dynamic Automation Platform (DAP) and generative AI capabilities, businesses can achieve substantial cost reductions, increased lead generation, and improved user engagement.
This integration underscores the growing demand for conversational AI technologies that streamline support interactions and deliver consistent experiences. Overall, the collaboration between Yellow.ai and Genesys signifies a positive step forward in driving industry-wide innovation and enabling businesses to stay competitive in an increasingly digital landscape.
