TL;DR:
- Aisera, in partnership with Microsoft, integrates Azure OpenAI Service generative AI capabilities into its AI Service Experience Platform (AISX).
- Aisera specializes in AI for customer care and has expanded its offerings to include targeted solutions for internal IT problems.
- Aisera’s large language models (LLMs) are domain-specific and trained on an organization’s internal data, complementing OpenAI’s ChatGPT.
- The company offers over 1,000 pre-existing integrations to data sources like GSuite and SharePoint.
- This collaboration enhances Aisera’s AI-driven customer care solutions and strengthens its position as a provider of tailored domain-specific AI capabilities.
Main AI News:
Aisera, a prominent Microsoft partner specializing in AI capabilities, has recently expanded its partnership with Microsoft by integrating Azure OpenAI Service’s cutting-edge generative AI capabilities into its AI Service Experience Platform (AISX). With this strategic collaboration, Aisera aims to further enhance its AI-driven customer care solutions, which have been focused on industry verticals such as insurance.
Having initially made a name for itself in the market five years ago, Aisera has been delivering chatbot-style answers based on organizations’ internal information. By leveraging its AI models, the company has provided tailored responses to customer inquiries. Recently, Aisera has extended its capabilities to include targeted solutions for resolving internal IT problems. Whether it’s troubleshooting VPN connections or addressing network issues, Aisera’s AI workflow streamlines the resolution process.
Dr. Muddu Sudhakar, CEO of Aisera, emphasizes the unique approach taken by the company’s large language models (LLMs) compared to OpenAI’s ChatGPT. Aisera’s LLM capabilities are specifically trained on an organization’s internal data, making them domain-specific and highly aligned with customer requirements.
Sudhakar explains that Aisera’s LLMs and OpenAI’s ChatGPT complement each other, as Aisera mines and utilizes an organization’s internal data, while OpenAI utilizes open-source data from the web. This domain-specificity, combined with access to internal data, forms the value proposition that Aisera brings to its customers.
To further empower its customers, Aisera offers an extensive range of over 1,000 pre-existing integrations with popular data sources such as GSuite, SharePoint, and Dropbox. These integrations are facilitated through customized webhooks, callback APIs, and other prebuilt connections, ensuring seamless and efficient data access and utilization.
By leveraging the advanced generative AI capabilities of Azure OpenAI Service, Aisera reinforces its commitment to delivering customer-centric AI solutions that are tailored to specific domains and organizational requirements. This collaborative effort positions Aisera as a leading provider of AI-driven customer care and IT problem-solving solutions, empowering businesses to optimize their customer service operations and internal IT support processes.
Conlcusion:
Aisera’s integration of Azure OpenAI Service generative AI capabilities into its AI Service Experience Platform (AISX) marks a significant development in the market for AI-driven customer care solutions. This collaboration allows Aisera to deliver more tailored and domain-specific AI capabilities to its customers, enhancing its customer service operations and internal IT support processes. By leveraging large language models trained on an organization’s internal data, Aisera sets itself apart by offering highly customized solutions that align with specific industry verticals. With over 1,000 pre-existing integrations, Aisera further streamlines data access and utilization, providing a seamless experience for its customers.
This partnership solidifies Aisera’s position as a key player in the market and demonstrates the growing demand for AI-powered solutions that address unique business needs. As the market continues to evolve, businesses should closely monitor these advancements to leverage AI capabilities effectively and enhance their customer care strategies.
