TL;DR:
- CallMiner has expanded its use of Microsoft Azure AI and machine learning as a partner.
- The collaboration allows CallMiner to enhance its AI capabilities with Azure Cognitive Services, scaling quickly and securely.
- CallMiner gains access to early-release versions of OpenAI models in Azure, improving the accuracy of conversation intelligence.
- The partnership enables joint customers to surface customer intelligence and make data-driven business decisions.
- CallMiner’s AI-powered conversation intelligence platform elevates contact center efficiency, customer experience, and business performance.
- The platform combines CallMiner’s analytics capabilities with Azure AI and Azure Speech to Text.
- The collaboration adds significant value to shared customers and benefits organizations across industries.
Main AI News:
CallMiner, a prominent conversation intelligence provider driving business performance improvement, has recently announced an expansion of its utilization of Microsoft Azure artificial intelligence (AI) and machine learning, further solidifying its position as a trusted Microsoft partner. By validating its profound knowledge, extensive experience, and proven success in facilitating customer adoption of AI and implementing Azure solutions, CallMiner demonstrates its commitment to harnessing the full potential of cutting-edge technologies.
Through this strategic collaboration, CallMiner empowers its AI capabilities by leveraging Azure Cognitive Services, a vital component of Azure AI, enabling faster and more secure scaling to meet the ever-growing demands of its customers. As a leading consumer of Microsoft Azure AI technology, CallMiner gains exclusive access to early-release versions of OpenAI models within Azure OpenAI, in conjunction with Azure Speech to Text. This integration brings forth significant enhancements in the accuracy and comprehension of machine-learned conversation intelligence, effectively revolutionizing the way organizations uncover valuable insights and make data-driven business decisions.
Jeff Gallino, the Chief Technology Officer at CallMiner, expressed his enthusiasm, stating, “AI and machine learning have always been at the heart of the CallMiner platform. By combining CallMiner’s exceptional data science team and platform expertise with the robust capabilities of Microsoft Azure, we remain at the forefront of AI advancements in the conversation intelligence market. As our partnership with Microsoft continues to flourish, we empower more organizations to unearth deeper insights and intelligence from their customer interactions than ever before.”
The conversation intelligence platform powered by CallMiner is a testament to their extensive experience and commitment to innovation. With a diverse range of use cases, including contact center efficiency, customer experience, and overall business performance improvement, CallMiner’s platform delivers tangible return on investment for organizations. By seamlessly integrating CallMiner’s top-notch analytics capabilities with Azure AI and Azure Speech to Text, businesses gain powerful tools that swiftly translate customer insights into actionable strategies.
John Montgomery, Corporate Vice President of AI Platform at Microsoft, expressed his appreciation for the partnership, saying, “AI continues to reshape applications at Microsoft and within our partner ecosystems. As one of the leading users of Microsoft Azure AI technology, CallMiner offers an innovative platform that adds substantial value to our mutual customers. I eagerly anticipate further collaboration to extend these benefits to a broader range of industries.”
The collaboration between CallMiner and Microsoft is poised to drive systemic change, enabling joint customers to uncover invaluable customer intelligence and supporting a culture of data-driven decision-making. With their shared commitment to technological advancement, CallMiner and Microsoft are empowering organizations to thrive in an era defined by AI and machine learning. By combining the expertise of both companies, businesses can unlock the full potential of their customer interactions and propel themselves toward long-term success.
Conlcusion:
The expansion of CallMiner’s utilization of Microsoft Azure AI and machine learning signifies a significant development in the market of conversation intelligence. This strategic collaboration enables CallMiner to augment its AI capabilities, delivering enhanced accuracy and comprehension of machine-learned conversation intelligence. With the seamless integration of CallMiner’s best-in-class analytics capabilities and Azure AI technologies, businesses across various industries gain the tools needed to unlock valuable customer insights and make data-driven decisions.
This advancement promises to reshape the conversation intelligence market, empowering organizations to achieve higher levels of contact center efficiency, improved customer experiences, and overall business performance. The partnership between CallMiner and Microsoft sets a new standard for leveraging AI and machine learning technologies, fostering a culture of innovation, and driving systemic change in the market.
