- CDG partners with Innovation Incubator to enhance BSP support through Generative AI solutions.
- Products include AI Chatbots, 360 customer dashboards, and BI suite integrated into CDG’s OSS/BSS platform.
- Innovation Incubator brings decades of AI experience and a 9-year AWS partnership to the table.
- CDG anticipates significant cost savings and faster time-to-market with AWS cloud and Innovation Incubator’s expertise.
Main AI News:
In a strategic move, Communications Data Group, Inc. (CDG) has joined forces with Innovation Incubator, Inc., an esteemed AWS partner, to expand CDG’s innovation lab and pioneer Generative AI solutions tailored to revolutionize the subscriber and support landscape for Broadband Service Providers (BSPs). This collaboration aims to introduce cutting-edge products, including the integration of AWS Bedrock knowledgebase fueled AI Chatbots, comprehensive 360 customer dashboards featuring digital replicas of network equipment and devices, and a dynamic Business Intelligence (BI) suite seamlessly integrated into CDG’s OSS/BSS platform, designed to streamline the management of carrier and provider services and operations.
Antony Satyadas, CEO Managing Partner and Co-founder of Innovation Incubator’s consortium, expressed enthusiasm about the partnership, stating, “CDG is poised to redefine the $0.14T US Telecom OSS/BSS market. We are privileged to contribute to CDG’s vision by offering an AI-centric technology innovation lab and facilitating platform and app modernization initiatives.” Leveraging decades of AI expertise and a longstanding 9-year collaboration with AWS, Satyadas emphasized their commitment to infusing CDG’s solutions with a blend of self-service capabilities and hyper-automation, thereby enhancing overall efficiency.
Tony Stout, CDG’s Chief Technology Officer, highlighted the strategic rationale behind selecting AWS as both a telecom infrastructure partner and an innovation platform. Stout affirmed, “Partnering with Innovation Incubator represents a natural progression in our quest to advance our OSS/BSS capabilities. CDG is in the midst of a transformative journey, redefining our approach to platform development and delivery.” He further emphasized the anticipated benefits, including substantial time and cost savings, along with accelerated time-to-market, facilitated by harnessing the capabilities of the AWS cloud platform in tandem with the strategic insights and expertise provided by Innovation Incubator.
Conclusion:
The partnership between CDG and Innovation Incubator signifies a pivotal shift in the BSP market, where the integration of Generative AI solutions promises to redefine subscriber support and operational efficiency. With a focus on leveraging AWS infrastructure and extensive AI experience, this collaboration is poised to disrupt traditional OSS/BSS paradigms, offering BSPs a competitive edge in an increasingly dynamic telecommunications landscape.
