TL;DR:
- Forest Recovery Services partners with Skit.ai, a leading voice AI solutions provider.
- Focus on medical, municipal, and various debt recovery.
- A 10X increase in outbound collection efforts was observed.
- Exceptional 160% spike in collections for a specific client’s portfolio.
- Consumers respond positively to the natural-sounding voicebot.
- Skit.ai’s compliance with regulations expedites revenue recovery.
- Companies across the U.S. are adopting Skit.ai’s Voice AI solution.
Main AI News:
In a dynamic partnership, Skit.ai, a leading provider of conversational voice AI solutions, has joined forces with Forest Recovery Services, a third-party collection agency headquartered in South Carolina. Specializing in medical, municipal, and various forms of debt recovery, Forest Recovery Services is poised for a remarkable transformation. By incorporating Skit.ai’s Augmented Voice Intelligence platform into its operations, the agency aims to amplify its outbound calling endeavors and achieve unprecedented account penetration.
Throughout the year 2023, Skit.ai has emerged as the preferred voice AI solution provider within the accounts receivable industry. Their offering automates phone conversations with consumers, encompassing critical aspects such as right-party contact (RPC) verification and promise-to-pay (PTP) capture. What sets this solution apart is its full compliance with federal and state regulations, providing lenders and collection agencies with a means to expedite revenue recovery while nurturing operational growth.
Forest Recovery Services has already witnessed a substantial expansion of its account base, particularly following the acquisition of a new collection agency. The introduction of Skit.ai’s Voice AI solution has yielded remarkable results, with a staggering 10-fold increase in outbound collection efforts. Notably, one client’s portfolio experienced an extraordinary 160% spike in collections.
One of the key drivers of this success is the positive response from consumers. They appreciate the voicebot’s ability to engage in fluid, two-way conversations that sound entirely natural. Importantly, when consumers request it, the voicebot seamlessly transfers the call to a live agent, providing real-time access to the interaction’s background and context.
“As the accounts receivable industry undergoes a pivotal phase of digital transformation, Forest Recovery Services’ commitment to innovation and its initial success with Skit.ai’s Voice AI solution is highly commendable,” stated Sourabh Gupta, Founder and CEO of Skit.ai.
Across the United States, companies of all sizes are embracing Skit.ai’s Voice AI solution to elevate and streamline their debt recovery strategies. This partnership between Skit.ai and Forest Recovery Services serves as a compelling testament to the power of cutting-edge technology in optimizing collection processes and driving financial success.
Conclusion:
The partnership between Forest Recovery Services and Skit.ai signifies a significant leap in debt collection efficiency, with a tenfold increase in outbound efforts and a remarkable 160% spike in collections. The positive consumer response to the voicebot and its compliance with regulations highlight the transformative potential of AI in debt recovery, reflecting a broader trend in the market towards digital transformation and innovation in collection processes.
