TL;DR:
- Got It AI unveils Agent Copilot, an AI assistant for customer service and sales.
- Agent Copilot combines generative AI with guardrails for accurate information access.
- Powered by TruthChecker AI to prevent inaccuracies in responses.
- Businesses can customize AI experience with a choice of LLMs.
- Agent Copilot integrates with various data sources for comprehensive support.
- On-premise installation of fine-tuned LLMs available for data privacy.
- TruthChecker reduces hallucination rates, ensuring near-human accuracy.
- Agent Copilot accelerates productivity, streamlining responses for agents.
- Open beta program ongoing, with full availability expected in September 2023.
- Features include connectors to data sources, LLM choices, error detection, and more.
Main AI News:
In a groundbreaking stride, Got It AI, an eminent player in the domain of conversational AI for enterprises, has proudly introduced its latest innovation – Agent Copilot. This cutting-edge AI assistant is poised to revolutionize customer service and sales operations, rendering them more efficient and effective than ever before.
Agent Copilot stands as the epitome of merging generative AI with strategic guardrails, affording service agents the prowess to swiftly and accurately tap into intricate knowledge sources. This transformative capability translates to superior customer interactions and response times, as articulated by Peter Relan, the distinguished Chairman of Got It AI, in an exclusive interaction with VentureBeat.
A key pillar bolstering this solution is Got It AI’s pioneering TruthChecker AI, ingeniously devised to sift out inaccuracies woven into responses generated by extensive language models (LLMs). This fortifying mechanism underpins the authenticity and precision of the information being relayed.
A remarkable facet of Agent Copilot is its adaptability, offering businesses a spectrum of LLM options to tailor their AI experience. These encompass esteemed models like ChatGPT, GPT-4, Llama-2, MosaicML, and Flan-UL2. This strategic selection allows aligning the AI tool with specific knowledge base prerequisites while meticulously gauging performance against pertinent documents.
As Relan aptly puts it, “You’re the pilot and the AI is the copilot.” The realms of influence span across diverse sectors, encompassing sales, marketing, banking, and customer service, signifying the far-reaching applicability of this innovation.
Furthermore, Agent Copilot seamlessly integrates with an array of data sources – from PDFs to web pages, documents to presentations. This versatility empowers comprehensive support for multi-turn dialogues, all hinged on the foundation of aggregated knowledge. For those vested in data privacy, the solution graciously supports on-premise installation of LLMs, meticulously fine-tuned to enterprise requisites.
Relan passionately underscores the peril of inaccurate information, labeling it as an untenable risk. With Agent Copilot, businesses are endowed with the prerogative to cherry-pick the optimal LLM that harmonizes with their needs. This precision fosters the pinnacle of accuracy and efficiency in customer interactions.
The transformative power of Got It AI’s TruthChecker is not to be underestimated. A profound reduction in hallucination rates, a pitfall of base models, catapults accuracy in multi-turn dialogues to human-like levels. In essence, the copilot functions as an aid, streamlining responses to intricate queries. It emancipates agents from exhaustive searches within knowledge databases, allowing for instantaneous and insightful conversational exchanges.
As Relan concludes, “We’re seeing beta customers deploy this because the alternative is longer calls.” The value proposition is clear – Agent Copilot accelerates productivity, minimizing call durations and enhancing user satisfaction.
In a candid exchange about pricing dynamics, Relan affirms the trajectory is favorable, hinting at cost reductions for specific queries.
With its sights set on eradicating AI “hallucinations,” Got It AI is vigilant about the “guardrails” guiding AI interactions. Transparency stands paramount, guarding against erroneous outcomes devoid of explanations. Enter the “truth checker” – an ingenious audit mechanism verifying answers and laying bare the decision-making trail.
Architected on the bedrock of Enterprise Large Language Model Architecture (ELMAR), Agent Copilot is fortified by Got It AI’s forward-looking blueprint. Presently, an open beta program, orchestrated in collaboration with leading enterprises, is underway to perfect Agent Assist use cases.
Mark your calendars for September 2023, as that’s when the innovation poised to redefine the landscape will be unleashed. Agent Copilot arrives flaunting an impressive arsenal of features: connectors to bespoke data sources and documents, a rich palette of LLM choices, TruthChecker AI for error detection, fluid conversational dialogues aided by mitigation and disambiguation, active learning, and fine-tuning for impeccable accuracy, on-premises deployment in tandem with open-source LLMs, and seamless harmony with other agent, CX, and CRM solutions.
Relan wraps up with a compelling testament to the solution’s efficacy, revealing its beta testing scope spans vast conglomerates, financial institutions, and insurance giants. The common refrain among them? The indispensability of guardrails – a testament to the transformative potential of Agent Copilot.
Conclusion:
The introduction of Agent Copilot by Got It AI marks a pivotal advancement in the realm of customer service and sales. This AI assistant, with its unique blend of generative AI and guardrails, has the potential to reshape customer interactions and response times. By offering tailored AI experiences, data source integration, and a mechanism to minimize errors, Got It AI is setting a new standard for efficient and accurate customer engagement. This innovation underscores the rapidly evolving landscape of AI-driven solutions and heralds a future where businesses can optimize their customer interactions with unprecedented precision and speed.
