- Helsinki-based IT management firm, HappySignals, raises €12M to advance human-centric IT transformation.
- HappySignals was founded in 2014 and focuses on leveraging employee experience data and AI for IT and service transformation.
- Notable clients include PepsiCo, Fujitsu, and Reckitt, emphasizing the value of prioritizing employee happiness in IT.
- CEO Sami Kallio advocates for shifting from SLAs to XLAs, prioritizing People, Process, and Tech.
- Mandatum Asset Management leads the funding round, signaling confidence in HappySignals’ innovative approach.
- Investment to drive global expansion, sales, marketing, and product development initiatives.
Main AI News:
In a significant development for Helsinki’s tech landscape, HappySignals, a leading IT management company, has successfully raised €12 million this week. Since its establishment in 2014, HappySignals has been at the forefront of empowering organizations to revolutionize their IT and services, prioritizing a human-centric approach. By harnessing the power of employee experience data and cutting-edge AI technology, HappySignals enables enterprises to enhance their IT infrastructure while ensuring the satisfaction and productivity of end-users.
The cornerstone of HappySignals’ offerings lies in its innovative IT Experience Management platform and ITXM Framework, specifically designed to cater to the unique needs of large enterprises. By focusing on fostering happier daily experiences for both IT teams and end-users, the company drives tangible business value and cost savings for its clients.
Notable industry giants such as PepsiCo, Fujitsu, and Reckitt have already experienced the transformative impact of HappySignals’ solutions. By shifting their IT focus towards delivering services that not only streamline business operations but also enrich employee experiences, these companies have unlocked new levels of operational efficiency and competitiveness in their respective markets.
Sami Kallio, the CEO and co-founder of HappySignals, emphasized the paradigm shift occurring within the IT landscape, stating, “Historically, IT has concentrated on technical and process metrics, which essentially measure how IT functions rather than the value it creates or could potentially create.” Kallio advocates for a fundamental change in approach, urging IT organizations to transition from traditional SLAs to Experience Level Agreements (XLAs). He underscores the importance of prioritizing the three pillars of IT—People, Process, and Tech—in that order, a philosophy deeply embedded within HappySignals’ ethos.
Mandatum Asset Management spearheaded the latest funding round, with significant contributions from existing investors Nauta and Vendep Capital. Rami Salonen, Investment Manager at Mandatum Asset Management, expressed confidence in HappySignals’ human-centric vision, remarking, “With its human-centric approach, we believe that HappySignals has found a solution to a problem that has not been solved in the market before.” The infusion of capital will enable HappySignals to bolster its global presence through strategic investments in sales, marketing, and product development initiatives.
As organizations increasingly recognize the pivotal role of employee satisfaction in driving business success, HappySignals stands poised to lead the charge towards a more inclusive and efficient IT landscape, where human experiences take center stage.
Conclusion:
HappySignals’ successful fundraising underscores a growing trend in the market towards prioritizing human-centric IT solutions. The significant investment reflects increasing recognition among enterprises of the critical role that employee satisfaction plays in driving business value. As HappySignals continues to expand its global footprint and refine its offerings, it sets a precedent for the IT industry to adopt a more holistic approach, ultimately leading to enhanced operational efficiency and competitiveness for organizations worldwide.
