TL;DR:
- InflowCX announces acquisition of NetFore, a software development firm specializing in AI and self-service technologies.
- The partnership enhances InflowCX’s service offerings for contact center self-service and AI technologies.
- NetFore’s expertise in AI-driven Intelligent Virtual Agents and Interactive Voice Response aligns with InflowCX’s expansion.
- InflowCX aims to provide expert guidance on deploying and customizing AI technology for improved customer service.
- The combined capabilities open avenues for enriched customer experience and strategic AI integration.
Main AI News:
The realm of customer experience (CX) enhancement undergoes a substantial transformation as InflowCX, a trailblazing luminary in strategic consultancy, professional services, and managed solutions for contact center and unified communications technologies, proudly proclaims its acquisition of NetFore. This epoch-making collaboration propels InflowCX’s trajectory towards an even more diversified service portfolio, enriched with cutting-edge self-service and AI technologies tailored for contact centers. The immediate resonance of this partnership reverberates across InflowCX’s existing clientele, who now possess an accelerated avenue to navigate their AI ventures.
Anchored in the heart of Ottawa, Ontario, NetFore emerges as a paragon of software craftsmanship, fusing an unwavering ardor for technology with an unwritten covenant of manifest excellence in fashioning extraordinary software solutions. Their prowess in erecting AI-driven Intelligent Virtual Agent (IVA) frameworks and Interactive Voice Response (IVR) systems is synchronously choreographed with InflowCX’s grand strategy of venturing into the swiftly burgeoning AI and digital self-service domain.
Ken Smith, the astute CEO at the helm of InflowCX, articulates, “The panorama of InflowCX’s service augmentation seamlessly harmonizes with the virtuosity NetFore brings to the fore—digital self-service finesse, AI acumen, and API orchestration. Pioneering the market circuit, InflowCX is steadfastly committed to enriching our service spectrum, in meticulous response to our clients’ evolving exigencies. While enterprises traverse the intricate contours of integrating AI into their CX stratagem, the amalgamation of InflowCX and NetFore stands as the epitome of adept counsel, aiding in appraising, implementing, and tailoring AI marvels to satiate customer-centric endeavors. The NetFore cohort dovetails into our skill set in an immaculate symphony, unfurling a wider array of invaluable services for our cherished clients and technological allies.”
In a parallel chorus, Ken Workun, the visionary helmsman of NetFore, pronounces, “InflowCX’s tapestry of proficiencies seamlessly dovetails into our own, in a manner that exponentially amplifies and enriches our potential to bestow upon our clients a heightened caliber of service. The NetFore collective eagerly anticipates an escalated synergy of our pooled capabilities, perpetuating our ascent as flag bearers in the domain of customer experience software.”
Conclusion:
This acquisition marks InflowCX’s strategic move to solidify its leadership in the market. The fusion of InflowCX’s advisory prowess and NetFore’s AI proficiency presents a formidable force, primed to capitalize on the burgeoning AI and self-service trend. The market can expect heightened innovation and customer-centric solutions as these two industry leaders join forces to reshape the landscape of customer experience technologies.
