TL;DR:
- Microsoft’s 2023 release wave 2 for Dynamics 365 and Power Platform introduces a slew of AI-powered capabilities.
- Updates include enhanced governance, administration, and professional development in Power Platform.
- Dynamics 365 enhancements focus on productivity, customer experiences, and business growth.
- The introduction of AI features in Copilot aims to improve insights, save time, and boost creativity.
- Real-world examples from companies like Nestlé, Kodak Alaris, and Domino’s Pizza highlight transformative outcomes.
Main AI News:
At the recent Microsoft Business Applications Launch Event, an exciting new wave of AI-powered capabilities for Dynamics 365 and Power Platform was unveiled. Scheduled for release between October 2023 and March 2024, this release wave promises to revolutionize how organizations operate, enhance customer experiences, and drive meaningful growth. In this article, we’ll delve into the key highlights of this event, showcasing how these innovations are set to transform businesses worldwide.
A Wave of New Features
The 2023 release wave 2 introduces hundreds of new features across Microsoft Power Platform applications, including advancements in governance, administration, and professional development. Additionally, Dynamics 365 receives updates designed to boost employee productivity, create exceptional customer experiences, deepen relationships, and foster business growth. One of the standout features is the integration of new AI capabilities into Copilot, which is already benefiting over 130,000 organizations by improving insights, saving time, and enhancing creativity across Dynamics 365 and Microsoft Power Platform.
Transformative Themes
The event highlighted several key themes that illustrate the far-reaching impact of these innovations on businesses:
- AI-Powered Customer Service and Field Service: Service agents and field teams are at the forefront of customer loyalty. The new Copilot capabilities for Dynamics 365 Customer Service and Dynamics 365 Field Service promise to reduce time spent on routine tasks, enhance the Customer Service workspace, and boost agent productivity. Features include improved inbox functionality, a redesigned voice experience, enhanced collaboration through Microsoft Teams, and integrated diagnostics for administrators.
- ERP Transformation with AI: This release wave harnesses AI, automation, and analytics to enhance operational efficiency across finance, supply chain, and operations. Dynamics 365 Finance introduces extended planning and analysis capabilities that centralize data from multiple business processes. Dynamics 365 Supply Chain Management brings improvements in demand planning and procurement processes, aided by Copilot’s intelligent suggestions.
- Enhancing Customer Experience through AI: Microsoft Dynamics 365 Sales, Dynamics 365 Customer Insights, and Copilot empower marketers and sales professionals to deepen their understanding of their target customer base, streamline engagement processes, and craft exceptional customer experiences.
- AI-Generated Low-Code App Development: Copilot in Power Platform ushers in an era of AI-assisted low-code development. These features make it easier for both citizen and professional developers to create innovative solutions using natural language, democratizing development.
The event featured real-world success stories from organizations like Nestlé, Kodak Alaris, Northern Trust, Centrica, Spark NZ, Domino’s Pizza UK and Ireland, and Suffolk. These organizations are already adopting these capabilities to drive transformative changes in their businesses, such as streamlining customer service processes, improving demand planning accuracy, and enhancing collaboration among teams.
Conclusion:
The Microsoft Business Applications Launch Event has unveiled a promising future for businesses looking to leverage AI-powered innovations in Dynamics 365 and Power Platform. With the introduction of Copilot and a host of other features, organizations can look forward to increased productivity, enhanced customer experiences, and streamlined operations. This release wave is set to empower businesses to stay competitive in a rapidly evolving digital landscape.
