TL;DR:
- Mosyle introduces generative AI to simplify Apple device management.
- The Mosyle Apple Unified Platform combines MDM and endpoint security.
- Advanced scripts have been traditionally used to manage Apple devices, but they require expertise.
- Mosyle AIScript leverages generative AI to automate script creation and execution.
- The integration of ChatGPT enhances support efficiency and enables natural language queries.
- Mosyle aims for an open approach, allowing users to choose from multiple large language models.
- User data privacy and script accuracy are ensured in Mosyle’s implementation.
- The Mosyle Apple Unified Platform and Mosyle AIScript offer enhanced automation and control for Apple device fleets.
Main AI News:
In an exciting development for Apple device management, Mosyle, a leading mobile device management (MDM) vendor, has unveiled its innovative generative AI approach. This groundbreaking solution aims to streamline the process of managing, securing, and ensuring compliance with Apple macOS-powered hardware. The announcement comes as part of an extensive update to the Mosyle Apple Unified Platform, which became available to the public in May 2022, coinciding with a remarkable $196 million funding round secured by the company. Combining MDM with endpoint security, the Mosyle Apple Unified Platform empowers organizations to effortlessly deploy and manage their Apple devices.
Traditionally, enterprise administrators have relied on complex scripts to manage Apple devices effectively. These scripts allow administrators to identify specific usage patterns and deployment characteristics unique to each device. However, script creation has typically been a specialized skill reserved for experts. Thankfully, thanks to the power of generative AI, this is now changing.
Mosyle CEO Alcyr Araujo spoke exclusively to VentureBeat, stating, “The idea here is really to help customers have access to that very specific layer of Mac management that is scripting. We see Mac admins reach the highest level when they can really take advantage of scripting, where they can basically automate anything on the fleet.“
Mosyle’s revolutionary offering, known as Mosyle AIScript, represents a significant milestone in the company’s journey toward integrating generative AI. The development was not a straightforward process but rather a result of the company’s ongoing efforts to create a script catalog, aimed at simplifying the search and selection of scripts for automating MDM functions. Coinciding with this, the Mosyle Script Catalog is an exciting new feature introduced in the latest platform update.
The introduction of ChatGPT in late 2022 played a crucial role in Mosyle’s exploration of generative AI. Araujo revealed that the company initially deployed ChatGPT for internal purposes, seeking to enhance support efficiency by obtaining faster answers. As the CEO and IT administrator of Mosyle, Araujo discovered the potential of combining gen AI with the script catalog project when he needed to create a specific macOS script. This revelation led to the realization that users could now utilize natural language queries to quickly find or even generate scripts to execute specific tasks.
While the initial release of Mosyle AIscript is built upon OpenAI’s GPT models, Araujo emphasizes the company’s commitment to an open approach. Mosyle intends to provide users with a choice among various large language models (LLMs) to power their generative AI capabilities.
It is important to note that Mosyle’s integration of generative AI goes beyond simply connecting to OpenAI’s API. The company has implemented several measures to ensure user data privacy and the accuracy of the generated script output. With Mosyle AIScript, the system analyzes user queries to understand their script requirements fully. When necessary, Mosyle augments the queries to better define the desired script output. Furthermore, the generated script undergoes validation to guarantee smooth execution on Apple hardware.
Araujo highlighted the meticulousness involved in the process, stating, “There is a lot of polishing there in terms of making sure we’re guiding the requests in the correct way and understanding the result before showing it to the customer.”
Conclusion:
Mosyle’s introduction of generative AI for Apple device management signifies a significant advancement in the market. By automating script creation and execution, Mosyle AIScript empowers organizations to streamline their management, security, and compliance processes. This innovative solution, coupled with the Mosyle Apple Unified Platform, revolutionizes the efficiency and accessibility of Apple device fleet management. With an open approach and a focus on user data privacy, Mosyle sets a new standard for MDM vendors, providing customers with advanced automation capabilities and improved control over their Apple devices. This development underscores the growing importance of AI-driven technologies in the business landscape and sets a precedent for the future of device management.
