TL;DR:
- NextGen Healthcare and Luma Health forge a strategic alliance for patient engagement solutions.
- AI-powered offerings, NextGen® Patient Engage and NextGen® Self-Scheduling by Luma, facilitate patient-provider interactions.
- Seamless integration into NextGen Enterprise EHR enables appointment management and document submission from mobile devices.
- AI and natural-language processing streamline communication, reducing manual work and ensuring HIPAA compliance.
- Alliance empowers healthcare organizations to enhance patient experience and operational efficiency.
Main AI News:
In a groundbreaking move set to reshape the landscape of patient engagement, NextGen Healthcare Inc. (Nasdaq: NXGN) and Luma Health have unveiled an ambitious strategic alliance. As stalwarts in their respective domains, NextGen Healthcare, renowned for its innovative cloud-based healthcare technology solutions, and Luma Health, the driving force behind the cutting-edge Patient Success Platform™, are joining forces to revolutionize patient communications using the prowess of artificial intelligence (AI). This alliance marks a significant stride toward equipping ambulatory organizations across the nation with AI-enhanced solutions that commence with streamlining intake processes and self-scheduling.
Introducing the collaborative offerings: NextGen® Patient Engage and NextGen® Self-Scheduling powered by Luma. These game-changing solutions are meticulously designed to empower patients with the ease of interacting with their healthcare providers using over 20 languages, all accessible through their mobile devices. Seamlessly integrated into the NextGen Enterprise electronic health records (EHR) ecosystem, these innovative solutions enable patients to seamlessly confirm or cancel appointments, engage with staff, submit pertinent documents, and fulfill pre-visit intake formalities from the comfort of their residences – all without the need to navigate through portals.
The horizon of possibilities unfurls as NextGen Healthcare clients wield the power to deploy appointment reminders, conduct surveys, extend invitations to the “smart” waitlist for expedited appointments aligning with their current appointment types, introduce new service lines, and broadcast other time-sensitive updates. Underpinning these capabilities is the intricate interplay of AI and natural-language processing, culminating in automated conversational responses to patient queries – a leap that not only curtails manual intervention but also minimizes the duplication of efforts for the medical staff. Notably, all communications are entrenched in layers of security and are fully compliant with the stringent HIPAA regulations.
Srinivas (Sri) Velamoor, the astute Chief Growth & Strategy Officer for NextGen Healthcare, exclaims, “Luma’s track record of sculpting digital engagement solutions that traverse the entire patient journey, bolstering the care experience for patients, providers, and staff alike, speaks for itself.” He emphasizes the exuberance surrounding this alliance and how the enriched offerings stand to empower patients to seize an even more commanding role in steering their healthcare trajectory.
Aditya Bansod, the Chief Technology Officer and co-founder of Luma Health, shares the sentiment, expressing enthusiasm over this strategic convergence that bestows Luma’s comprehensive Patient Success Platform™ with newfound dynamism across NextGen Healthcare’s expansive client base. This union of Luma’s avant-garde capabilities, seamlessly integrated with the award-winning NextGen Enterprise, sets the stage for patients and providers to forge a synergistic partnership, ultimately cultivating scalable success for patients, staff, and the healthcare system at large.
Luma’s existing prowess is firmly attested by its staggering involvement in over 500,000 patient engagements per day. Among the beneficiaries are Houston ENT & Allergy, a NextGen Healthcare client and a prominent ENT clinic operating across 10 locations in Houston, Texas. The strategic embrace of Luma’s intelligent waitlist and other offerings has translated into a commendable revenue surge of $1.2 million, cementing its position as an exemplar of the potential this alliance holds.
Chuck Leider, the esteemed CEO of Houston ENT & Allergy, emphasizes how the amalgamated solutions are steering them to meet the modern patient population at the crossroads of convenience. “By catering to patients’ preferences of accessing care on their mobile phones or whenever they need it, we’re ensuring our competitive edge for years to come,” Chuck states. The solutions not only empower patients to schedule appointments seamlessly but also elevate the operational efficiency of the staff, thereby enhancing job satisfaction and diminishing the weight of provider burden.
Conclusion:
The collaboration between NextGen Healthcare and Luma Health signifies a groundbreaking stride in patient engagement. The fusion of AI-enhanced solutions into healthcare practices not only elevates patient satisfaction and convenience but also charts a new trajectory for healthcare providers. The alliance demonstrates a transformative shift towards a technologically empowered healthcare market, paving the way for enhanced patient-provider synergy and operational excellence.
