TL;DR:
- Outsell introduces Service On Demand with Outsell AI Assist for dealerships.
- This innovative tool enhances customer engagement using AI technology.
- It offers personalized service opportunities, re-engages inactive customers, and identifies potential defectors.
- Dealerships can now provide brand-specific engagement and proactive warranty communication.
- The feature is set to reshape the automotive industry’s service approach.
- It will drive customer loyalty and boost dealership profitability, especially amidst market challenges.
Main AI News:
In a groundbreaking move that sets a new standard in the automotive industry, Outsell, the data and technology powerhouse known for its leading Customer Engagement Platform, proudly presents its latest innovation: Service On Demand powered by Outsell AI Assist. This trailblazing feature is poised to empower dealerships like never before, granting them access to the world of AI-driven engagement, mirroring the practices of top retailers. The impact? Heightened customer loyalty and increased gross profits, all within reach.
“In these times of uncertainty, the introduction of this product to our dealers and partners holds immense significance,” emphasized Mike Wethington, the CEO of Outsell. “We take pride in equipping our dealers with cutting-edge tools supported by the most innovative technology, ensuring they make a substantial impact on their businesses. Just as we urge our dealers to be in the right place at the right time for their customers, we abide by the same principle ourselves. This feature will redefine how dealerships connect with their customers. We recognize the urgency of swiftly and efficiently identifying service opportunities, especially in the present climate. Service On Demand, powered by Outsell AI Assist, empowers dealerships to do precisely that. This groundbreaking feature enables dealerships to provide outstanding service experiences while bolstering service revenue, customer loyalty, and team efficiency.“
In today’s fast-paced, fiercely competitive automotive arena, dealerships grapple with the constant challenge of delivering exceptional service experiences to their discerning clientele. Service On Demand, fueled by Outsell AI Assist, rises as the antidote to this challenge. Rooted in data-driven insights, artificial intelligence, and state-of-the-art customer engagement technology, this feature serves real-time service opportunities to dealerships. Furthermore, it seamlessly integrates with Customer Value, a revolutionary tool introduced by Outsell earlier this year, which predicts a dealership’s highest-value customers over the next three years.
Outsell’s unwavering commitment to innovation and excellence has borne fruit in the form of a feature that addresses a pivotal pain point for dealerships – maximizing service revenue while upholding top-tier customer service. With Service On Demand, supercharged by Outsell AI Assist, dealerships are now empowered to:
- Target Based on Customer Value: Tailor your communications to focus on your highest-value customers, those who are the driving force behind your top revenue.
- Re-engage Inactive Customers: Reconnect with customers who haven’t graced your dealership with their presence for a specific duration, rekindling their connection with your brand.
- Identify Likely Defectors: Pinpoint customers who might be on the brink of defection, based on the time elapsed since their last service visit.
- Brand-Specific Engagement: Craft messages tailored to used vehicle buyers within their chosen brand, ensuring a personalized and consistently exceptional experience.
- Proactive Warranty Communication: Recognize customers whose warranties are inching towards expiration, whether it’s dictated by projected mileage or the time elapsed since purchase.
“Service On Demand, empowered by Outsell AI Assist, is poised to redefine the automotive industry’s approach to service, elevating customer loyalty and strengthening dealership profitability with their most valuable customers,” articulated Gary Marcotte, the Senior Vice President of Customer Engagement Innovation. “In light of factors such as the UAW strike limiting new car inventory and the prevailing trend of customers holding onto their cars, this groundbreaking feature will serve as a catalyst for business growth and fortify dealers’ bottom lines.“
Conclusion:
Outsell’s Service On Demand powered by Outsell AI Assist is a game-changer for the automotive market. This cutting-edge tool equips dealerships with AI-driven capabilities to engage customers effectively, enhancing loyalty and profitability. In a market marked by challenges like limited new car inventory and customer retention, this innovation promises to drive business growth and fortify dealers’ financial performance.
