TL;DR:
- Primanti Bros. has introduced an IBM artificial intelligence bot to improve customer experience and streamline operations.
- The bot is designed to automate routine tasks, freeing up more time for customers.
- The adoption of AI technology will allow the team to focus on delivering exceptional service to diners.
- The sales and labor bot provides real-time insights and analytics, enabling the restaurant to adjust staffing as needed.
- The technology helps keep costs down and enables the restaurant to grow and expand.
- Primanti Bros. is opening a new location inside Kennywood in West Mifflin later this spring.
- Primanti Bros. has adopted Robotic Process Automation technology developed by Salient Process, providing real-time error-free data analysis.
- Primanti Bros. is a pioneer in the restaurant industry for adopting Robotic Process Automation technology.
- The investment in the technology paid for itself within three months and continues to provide savings as the restaurant grows.
- Primanti Bros. is committed to preserving its core values while embracing innovation.
Main AI News:
Primanti Bros., a popular dining destination, has made a game-changing move by introducing a new addition to its team. No, it’s not a new hire, but a cutting-edge digital twin, an IBM artificial intelligence bot. This innovative software application is designed to streamline operations and enhance the customer experience.
Caitlin Stritmatter, the Director of Financial Planning and Analysis at Primanti Bros., highlights the significance of this technology, stating, “The goal is to automate routine tasks with bots, freeing up more time for our fans.” At Primanti Bros., customers are affectionately referred to as “fans,” with managers as “head coaches” and assistant managers as “assistant coaches.” Bartenders and servers are referred to as “players.”
The adoption of AI technology will allow the entire Primanti Bros. team to focus on delivering exceptional service to diners. The sales and labor bot runs daily at 6 a.m., providing real-time insights and analytics to the team. For instance, if the bot reports a surge in take-out sales on Saturday afternoons, the restaurant can adjust staffing accordingly.
This technology not only streamlines operations but also helps keep costs down, enabling the restaurant to grow and expand. Primanti Bros. is set to open a new location inside Kennywood in West Mifflin later this spring, further solidifying its commitment to innovation and growth.
Streamlining Operations with Robotic Process Automation:
Primanti Bros. Leads the Way Primanti Bros., a well-known dining establishment, has made a significant move in the restaurant industry by incorporating a new technology – Robotic Process Automation. Developed and trained by Salient Process, a digital process automation consultancy firm, this technology will provide Primanti Bros. with real-time, error-free data analysis.
Jimmy Hewitt, the Senior Automation Advisor at Salient Process, praised Primanti Bros. for their forward-thinking approach, stating, “Primanti Bros. is a pioneer in the restaurant space, being one of the early adopters of Robotic Process Automation bots.” The technology, commonly deployed at banks, healthcare systems, and large retailers, is relatively new in the restaurant industry.
Caitlin Stritmatter, the Director of Financial Planning and Analysis at Primanti Bros., referred to the investment as “a game-changer.” The initial investment paid for itself within three months, and the savings only increased as the restaurant grew. Primanti Bros. is committed to preserving its core values while embracing innovation. Stritmatter emphasized, “Our core values are rooted in tradition, and this technology is a way to build on that tradition and keep it going.“
Conlcusion:
The adoption of AI technology and Robotic Process Automation by Primanti Bros. is a testament to its commitment to innovation and growth in the restaurant industry. The use of this technology enhances the customer experience, streamlines operations, and provides real-time insights and analytics.
By automating routine tasks, Primanti Bros. is able to focus on delivering exceptional service to diners while keeping costs down and enabling growth. The investment in this technology has paid for itself within three months and continues to provide savings as the restaurant grows.
Primanti Bros. is leading the way in the restaurant industry as a pioneer in adopting Robotic Process Automation technology while preserving its core values. This is a positive development for the restaurant market, signaling a shift towards increased innovation and efficiency.
