TL;DR:
- Sendbird has launched SmartAssistant, an advanced conversational AI solution for marketing, commerce, and customer service.
- SmartAssistant is a highly flexible AI chatbot that provides high-quality responses tailored to user queries.
- The Sendbird Chat UIKit enables developers to create AI-powered chat apps quickly and seamlessly.
- SmartAssistants can be deployed from the Sendbird dashboard without any coding, allowing developers to launch proof-of-concepts in minutes.
- SmartAssistant combines advanced language models with unique knowledge and business insights, resulting in personalized and human-like interactions.
- Sendbird’s conversational AI chatbots can enhance the experience of millions of users across various industries.
- SmartAssistant revolutionizes customer interactions, elevates service quality, and establishes a strong connection with users.
Main AI News:
In a groundbreaking move, Sendbird, the leading in-app conversations platform with a massive user base of over 300 million monthly active users spanning 4000 apps, has unveiled its latest innovation – SmartAssistant. This cutting-edge solution marks a significant milestone in the realms of marketing, commerce, and customer service by offering a no-code, generative AI chatbot that delivers unparalleled performance for web and mobile applications.
SmartAssistant by Sendbird is a highly adaptable AI chatbot that surpasses traditional chatbot capabilities by providing users with top-tier responses to their queries. From addressing commonly asked questions to offering personalized product recommendations and troubleshooting order issues, SmartAssistant ensures a seamless customer journey with its invaluable assistance.
Developing an AI-powered chat app has never been easier, thanks to the Sendbird Chat UIKit. And now, with the introduction of SmartAssistants directly deployable from the Sendbird dashboard, developers can effortlessly launch a SmartAssistant proof-of-concept within minutes, without the need for any coding expertise. With Sendbird’s comprehensive UIKits available for iOS, Android, React, and React Native, developers across all platforms can embed conversations into their mobile and web applications effortlessly.
John S. Kim, the CEO and Co-founder of Sendbird, emphasized the significance of customer experience in shaping organizations’ identities. He stated, “Our SmartAssistant harnesses the power of generative AI and leverages intelligent prompts and guard bands, enabling it to seamlessly integrate into teams. This empowers companies to elevate their service and deliver exceptional experiences.”
Introducing the Unparalleled SmartAssistant: Your Ultimate Productivity Partner
Sendbird’s revolutionary SmartAssistant sets a new benchmark by seamlessly blending the eloquence of advanced language models with exclusive insights derived from private data. By feeding this data into their Large Language Model (LLM), Sendbird enables the AI assistant to generate highly relevant responses tailored to the precise needs of prospects and customers. This unique approach ensures that interactions feel human-like, preventing users from perceiving the conversation as robotic. The result is an incredibly personalized experience that fosters a profound sense of connection.
Available on the Sendbird platform, SmartAssistant adds value across the entire customer journey. With Sendbird Chat already integrated into thousands of apps across diverse industries such as communities, healthcare, fintech, on-demand services, and e-commerce/marketplaces, the introduction of Sendbird’s conversational AI chatbots promises to elevate the experiences of hundreds of millions of users instantaneously. Currently, Sendbird processes over 7 billion messages monthly, supporting more than 4,000 web and mobile apps.
Conclusion:
The introduction of Sendbird’s SmartAssistant represents a significant breakthrough in the market for conversational AI solutions. With its no-code approach and seamless integration into web and mobile apps, SmartAssistant empowers businesses to deliver highly personalized and human-like experiences to their customers. This innovation has the potential to redefine productivity and enhance customer satisfaction across industries, setting a new standard for AI-driven conversational interactions. Sendbird’s SmartAssistant is poised to lead the way in shaping the future of customer service and engagement.
