- ServiceNow and Microsoft announce expanded strategic alliance at Knowledge 2024 event.
- Integration of Now Assist and Microsoft Copilot aims to enhance employee choice and productivity.
- AI assistants will intuitively interact to execute common tasks, regardless of platform.
- Seamless presence within Microsoft 365 to streamline employee experiences.
- Now Assist and Copilot integration set to be generally available in Fall 2024.
Main AI News:
At ServiceNow’s annual event, Knowledge 2024, the strategic alliance between ServiceNow and Microsoft Corp. is expanding. Their cutting-edge generative AI capabilities are being combined to elevate employee choice and flexibility. The integration of ServiceNow’s Now Assist and Microsoft Copilot brings together two powerful AI assistants, promising a seamless enterprise experience and facilitating the creation of value for workers while unlocking new avenues of productivity.
Now Assist and Microsoft Copilot will synergize to assist employees in executing common productivity tasks effortlessly. By amalgamating Now Assist’s intelligence with ServiceNow’s AI-powered workflows and Microsoft Copilot’s capabilities, a comprehensive, interconnected experience is created. This integration ensures that employees receive assistance from the most relevant generative AI assistant, irrespective of the platform they are using.
CJ Desai, president and chief operating officer at ServiceNow, stated, “We strongly believe that the collaboration of industry leaders leveraging AI will drive the next evolution in generative AI. With the combined power of Now Assist and Microsoft Copilot, we’re ushering in a new era in business operations.”
Rajesh Jha, executive vice president of Experiences + Devices at Microsoft, emphasized Microsoft’s commitment to assisting customers in adapting and thriving in the AI era. He stated, “The seamless integration of our AI-powered assistants will enhance employee and IT productivity, reduce context switching, and facilitate the execution of everyday tasks, thereby adding value to our customers’ technology investments.”
The simultaneous presence of ServiceNow and Microsoft’s AI assistants within Microsoft 365 promises to streamline employee experiences and eliminate friction. Specifically, Copilot will seamlessly hand off employee requests to Now Assist in Microsoft Teams, providing responses, recommendations, and next steps in a conversational manner. These actions leverage Now Assist’s domain knowledge and organizational data from Microsoft 365, ensuring a contextualized assistance experience.
This expanded partnership signifies the next phase of innovation for ServiceNow and Microsoft customers, empowering AI-driven digital business. Notably, Microsoft was awarded the 2024 ServiceNow Innovation and Build Partner of the Year, further underscoring their collaborative success.
The Now Assist and Microsoft Copilot integration, announced today, is set to be generally available in Fall 2024.
Conclusion:
The collaboration between ServiceNow and Microsoft, leveraging their advanced AI capabilities, signifies a significant step forward in enhancing productivity and flexibility in the enterprise sector. By seamlessly integrating AI assistants across platforms, businesses can expect streamlined workflows, reduced context switching, and ultimately, improved efficiency in everyday tasks. This alliance underscores a broader trend towards leveraging AI to empower digital business operations, setting a precedent for future innovations in the market.
