TL;DR:
- ServiceNow, NVIDIA, and Accenture have launched AI Lighthouse, a pioneering program to expedite the development and implementation of generative AI capabilities in enterprises.
- The collaboration aims to empower clients to design custom generative AI language models and applications to revolutionize their businesses.
- AI Lighthouse will streamline customer service, promote self-service options, generate content automatically, and boost developer productivity through intelligent recommendations for code.
- The program leverages ServiceNow’s automation platform, NVIDIA’s AI supercomputing and software, and Accenture’s consulting expertise.
- ServiceNow has already released powerful generative AI capabilities for the Now Platform, engaging with various industries for testing and feedback.
- NVIDIA’s technology provides the foundation for generative AI deployments, enabling intelligence in applications like drug discovery and chatbots.
- Accenture’s involvement includes the design and engineering of domain-specific large language models (LLMs) and generative AI capabilities.
- The collaboration signifies a significant leap forward in generative AI adoption, promising substantial value and innovation for the enterprise market.
Main AI News:
In a groundbreaking move, ServiceNow, NVIDIA, and Accenture have joined forces to introduce AI Lighthouse, an innovative program aimed at expediting the integration and utilization of enterprise generative AI capabilities.
Building upon their existing strategic alliances, the trio of industry leaders has developed AI Lighthouse to offer pioneering clients across various sectors the opportunity to explore and implement cutting-edge generative AI use cases with ease and efficiency.
At the core of AI Lighthouse lies a powerful combination of three elements: the ServiceNow enterprise automation platform and engine, NVIDIA’s state-of-the-art AI supercomputing and software, and Accenture’s renowned consulting and deployment services. Together, this comprehensive offering empowers customers to collaborate as design partners, forging custom generative AI large language models and applications to propel their businesses forward.
Chairman and CEO of ServiceNow, Bill McDermott, expressed his enthusiasm, stating, “This marks a pivotal moment for businesses to revolutionize their operations. In synergy with our visionary partners, ServiceNow, NVIDIA, and Accenture are laying the foundation for AI-first enterprise innovation. The AI Lighthouse customer program is poised to spark groundbreaking ideas that yield a massive ‘return on intelligence.‘”
Jensen Huang, the founder and CEO of NVIDIA, added, “Industries are swiftly integrating generative AI tools into their operations, surpassing the pace of any previous technological shift. Through our partnership with ServiceNow and Accenture, we aim to help customers take the lead in their respective industries by deploying generative AI tools that leverage their invaluable knowledge to transform their daily applications.“
Julie Sweet, chair and CEO of Accenture, highlighted the potential of generative AI for enterprises, emphasizing how it can reshape their work processes, bolster their services, differentiate their offerings, and unlock new levels of performance. She commented, “Our expanded collaboration with ServiceNow and NVIDIA will harness our collective experience, expertise, and insights to assist our clients in creating powerful, relevant, and responsible generative AI use cases, allowing them to quickly realize the value of this transformative technology.”
The AI Lighthouse program promises to bring a range of benefits to enterprise customers, including:
- Streamlining customer service operations by automating tedious manual tasks and providing valuable insights to accelerate problem-solving.
- Empowering customers with self-service options and enhancing user experiences through natural human language interactions, ultimately reducing the number of support cases.
- Automating content generation, including intelligent search results, work notes, and knowledge base articles.
- Boosting developer productivity with intelligent code recommendations.
Having already launched a suite of robust generative AI capabilities purpose-built for the Now Platform, ServiceNow has engaged with prominent companies in the pharmaceutical, financial services, manufacturing, and healthcare sectors to test these technologies in real-world enterprise environments. The AI Lighthouse program will take this progress a step further by collaborating with a select group of customers across IT service management (ITSM), customer service management (CSM), and employee experience to co-create, develop, and implement new generative AI use cases.
Underpinning this initiative, NVIDIA’s accelerated computing and software, including NVIDIA DGX™ AI supercomputing and NVIDIA DGX Cloud, along with NVIDIA NeMo™ LLM software, will provide full-stack computing for model training and tuning. ServiceNow will serve as the front-end workflow automation and intelligence platform, while Accenture will leverage its vast experience and expertise in generative AI strategy, design, and delivery to breathe life into the use cases for customers.
ServiceNow’s Now Assist, an in-built generative AI experience within the ServiceNow platform, is designed to enhance intelligent automation and boost productivity by simplifying repetitive tasks, increasing agility, and transforming user experiences.
NVIDIA’s AI software and accelerated computing form the bedrock for generative AI deployments across various industries. Enterprises can employ NeMo and NVIDIA frameworks, optimized inference engines, and APIs to imbue generative AI applications, such as drug discovery, intelligent chatbots, search, and summarization, with profound intelligence.
In sync with Accenture’s recently unveiled $3 billion investment in AI, this collaboration will draw upon the Accenture Center for Advanced AI, which specializes in generative AI and large language models. Accenture will expedite the design and engineering of domain-specific LLMs and generative AI capabilities within the ServiceNow platform, elevating agent productivity and impact through service history summarization and recommended actions and enhancing self-service quality and speed with AI-powered virtual agents. Leveraging its vast experience in cloud infrastructure and IT service operations, along with its expertise in helping clients across various sectors leverage generative AI, Accenture is set to accelerate value creation across enterprises.
Conclusion:
The partnership between ServiceNow, NVIDIA, and Accenture in the form of AI Lighthouse marks a transformative moment for the enterprise market. With a comprehensive program aimed at facilitating generative AI adoption, businesses can leverage custom AI language models and applications to enhance customer service, streamline operations, and drive innovation. The combination of ServiceNow’s automation platform, NVIDIA’s advanced AI technology, and Accenture’s consulting expertise positions the trio as market leaders in the AI-first enterprise innovation landscape. This collaborative venture promises to inspire breakthrough ideas and propel businesses toward unprecedented levels of success, ultimately redefining how work gets done in the modern business landscape.
