- ServiceNow and NVIDIA collaborated to unveil AI avatars at Knowledge 24.
- The avatars leverage NVIDIA’s Avatar Cloud Engine and Large Language Model technologies.
- They promise more engaging and personalized experiences for employees and customers.
- Gartner predicts a significant rise in multimodal GenAI solutions by 2026.
- Now Assist showcases the potential for visual interactions in Virtual Agent experiences.
- The avatars cater to industries prioritizing personalized communication, such as retail and travel.
- NVIDIA’s ACE powers lifelike digital avatars with speech recognition and facial animation.
- ServiceNow and NVIDIA aim to drive GenAI-powered industry innovations.
- Now Assist integrates AI across various business functions to enhance user interactions.
- ServiceNow is committed to responsible AI development through initiatives like the AI Alliance.
Main AI News:
In a recent spectacle at Knowledge 24, ServiceNow, in collaboration with NVIDIA, introduced cutting-edge AI avatars empowered by NVIDIA’s Avatar Cloud Engine (ACE), speech, Large Language Model (LLM), and animation technologies. These innovative digital characters, brought to life through generative AI, were spotlighted during ServiceNow President and COO CJ Desai’s keynote address at Knowledge 24, featuring a special appearance by NVIDIA CEO Jensen Huang. This demonstration underscores the potential for significantly more immersive, personalized experiences for both employees and customers.
This groundbreaking showcase exemplifies the strategic partnership between ServiceNow and NVIDIA, aimed at revolutionizing workflow engagements across diverse organizations. It resonates with a prediction by Gartner stating that, “by 2026, 60% of GenAI solutions will be multimodal, up from one percent in 2023.”
Expanding on their collaboration, the interactive avatars demonstrated through Now Assist exhibit the capability to offer an alternative communication channel for Virtual Agent interactions, catering to users who prefer visual engagements. Leveraging NVIDIA technology such as NVIDIA NIM microservices and NVIDIA ACE, these avatars are poised to redefine customer and employee interactions across various sectors, particularly in industries where personalized communication is paramount.
Building upon their joint efforts showcased at Knowledge 2023, NVIDIA and ServiceNow have been pioneering enterprise-grade generative AI capabilities. These capabilities leverage NVIDIA infrastructure to deliver custom LLMs tailored for the Now Platform, introducing new GenAI use cases aimed at enhancing productivity across IT operations, customer service, and employee workflows.
“As AI becomes increasingly integrated into our daily lives, there is a growing expectation for technology to intelligently adapt to individual preferences,” remarked Desai. “Our ongoing collaboration with NVIDIA aims to explore novel avenues for interacting with generative AI through Now Assist, ensuring that AI interactions are friendly, engaging, and empathetic for users.”
Highlighting the significance of customer service across various industries, Manuvir Das, Vice President of Enterprise Computing at NVIDIA, emphasized ServiceNow’s role in spearheading the adoption of generative AI solutions to support billions of service requests worldwide.
Putting a Face to Enterprise-wide AI Experiences
The showcased avatars underscore the potential of leveraging speech and animation GenAI technology to enrich user interactions across a myriad of business functions. From HR and finance to IT support, these avatars offer a personalized touch to customer and employee requests, fostering a more intuitive and engaging experience.
Powered by NVIDIA ACE, the avatar demo at Knowledge demonstrated lifelike digital representations for customer service interactions and beyond. NVIDIA’s suite of technologies, including Riva for speech recognition, Audio2Face for facial animation, and Omniverse Renderer for realistic rendering, collaborates seamlessly with ServiceNow’s Now Platform, ensuring a robust and secure AI software environment.
This collaborative effort between ServiceNow and NVIDIA signifies a concerted push towards GenAI-powered innovations, spanning AI research, model development, and workflow optimization. By leveraging NVIDIA’s advanced GPU infrastructure, ServiceNow is poised to deliver unparalleled AI-driven solutions, driving business transformation across industries.
As ServiceNow continues to evolve its Now Assist platform, the company remains steadfast in its commitment to responsible AI development. Through initiatives like the AI Alliance, ServiceNow, alongside industry leaders, aims to uphold the principles of open, safe, and ethical AI deployment on a global scale.
Conclusion:
The collaboration between ServiceNow and NVIDIA to introduce AI avatars signifies a transformative shift in customer engagement strategies. By leveraging advanced AI technologies, businesses can deliver more personalized and immersive experiences, ultimately setting new standards for customer service across industries. This partnership highlights the growing importance of AI in shaping the future of customer interactions and underscores the need for organizations to embrace innovative AI solutions to stay competitive in the market.
