TL;DR:
- Skit.ai, a leader in conversational voice AI, partners with LJ Ross Associates, a 30-year-old collection agency.
- The partnership provides LJ Ross with a competitive advantage through scalable operations and advanced voice AI technology.
- LJ Ross aims to address agent shortages and collection costs with Skit.ai’s Augmented Voice Intelligence platform.
- The platform enhances consumer engagement, boosts collections, and reduces costs.
- Rebecca Roberts-Stewart, COO of LJ Ross, emphasizes the optimization of agent bandwidth and call automation.
- The partnership showcases LJ Ross’s increased connectivity and RPCs, outperforming larger agencies.
- Sourabh Gupta, CEO of Skit.ai, highlights the impact of voice AI on the ARM industry’s competitiveness.
Main AI News:
Skit.ai, a dominant force in the realm of conversational voice AI solutions within the ARM industry, has unveiled a strategic collaboration that sets a new benchmark. Partnering with LJ Ross Associates, a venerable collection agency with three decades of successful revenue recovery management under its belt, Skit.ai has ignited a partnership that redefines competitiveness. This collaboration equips LJ Ross Associates with an unparalleled advantage, ushering in a realm of seamless scalability and streamlined, dynamic operations, all driven by cutting-edge voice AI technology.
From its inception, LJ Ross has been a stalwart champion of compliance and consumer-centric practices. In recent times, the agency found itself in pursuit of a potent technological solution to address its pivotal challenges—shortages of adept agents and the escalating expenses associated with collections. Enter Skit.ai’s Augmented Voice Intelligence platform, an answer to the hurdles stemming from staffing limitations. This platform’s remarkable ability to engage with multitudes of consumers in mere minutes and its 24/7 availability for call responses have ushered in a new era of heightened connectivity, bolstered collections, and cost savings.
Rebecca Roberts-Stewart, Chief Operating Officer of LJ Ross Associates, expressed her sentiments regarding the partnership, stating, “Skit.ai has revolutionized our approach to agent bandwidth optimization, allowing our agents to dedicate more time to high-value inbound calls. With Skit.ai serving as our primary filter, our ultimate objective is to accelerate call automation and elevate the influx of inbound calls. Already, the voice AI platform has propelled us in that direction, with a resounding 40% surge in inbound traffic standing as a testament to its remarkable effectiveness. We eagerly anticipate further deepening our collaboration with Skit.ai.”
In an era of market turbulence marked by profound consolidation, this alliance serves as a living testament to the power of solutions like Skit.ai’s Augmented Voice Intelligence platform. These solutions empower collection agencies to craft an unparalleled competitive edge, enabling them to not only keep pace but surpass even the most formidable contenders.
Sourabh Gupta, the visionary Founder and CEO of Skit.ai, shared insights into the partnership’s impact, stating, “LJ Ross Associates has witnessed an impressive 92% surge in connectivity, coupled with an 18% upswing in RPCs (Right Party Contacts). These remarkable achievements empower them to challenge larger agencies and, in fact, surpass them by expertly resolving staffing dilemmas and the financial strains tied to collections. The success story etched by this collaboration serves as a compelling showcase of the transformative potential of voice AI in the ARM industry. It underscores the criticality of perpetually nurturing customer value through innovative business practices to retain and reinforce competitive prowess.”
Conclusion:
The partnership between Skit.ai and LJ Ross Associates marks a pivotal moment in the collections industry. By leveraging advanced voice AI technology, LJ Ross not only tackles inherent challenges but also attains an elevated competitive stance. The success of this collaboration serves as a beacon for the industry, underlining the transformative potential of innovative solutions in overcoming obstacles and maintaining a distinct edge in a dynamic market.
