Strategic Collaboration: PROG Holdings and Infosys Enhance Customer Experiences with AI-Powered Solutions

  • PROG Holdings and Infosys have formed a strategic alliance to modernize technology operations.
  • The collaboration aims to leverage cutting-edge digital services and AI capabilities.
  • PROG Holdings anticipates operational efficiencies and accelerated technology enhancements.
  • Infosys will provide global access to talent and technology infrastructure.
  • The partnership targets innovation in customer-facing technologies for the lease-to-own market.

Main AI News:

In a move geared towards reshaping the landscape of customer experiences and operational efficiency, PROG Holdings, Inc., the pioneering fintech conglomerate overseeing Progressive Leasing, Vive Financial, Four Technologies, and Build, has inked a transformative agreement with Infosys, a globally renowned leader in cutting-edge digital solutions and advisory services.

This groundbreaking collaboration marks a pivotal juncture for PROG Holdings as it endeavors to propel its technology operations to new heights, seamlessly integrating cloud-based and AI-driven innovations into its core strategies for modernization and growth.

Leveraging Infosys’ unparalleled expertise in digital services, PROG Holdings anticipates harnessing state-of-the-art technologies to drive operational optimization, expedite technological advancements, and accelerate time-to-market initiatives. Furthermore, the partnership aims to revolutionize PROG Holdings’ customer-centric platforms and fortify its position as a frontrunner in the virtual lease-to-own sector.

The selection of Infosys as a strategic partner underscores PROG Holdings’ commitment to fostering technological evolution and operational excellence. By capitalizing on Infosys’ expansive global talent pool and robust technological infrastructure, PROG Holdings seeks to augment its internal capabilities and amplify innovation endeavors, positioning itself at the forefront of industry innovation.

Steve Michaels, President and CEO of PROG Holdings, expressed optimism about the collaboration, stating, “We eagerly anticipate collaborating with Infosys to refine and fortify critical systems that drive our speed-to-market, agility, and scalability. Our partnership with Infosys is poised to eliminate friction points for both customers and retail partners, further solidifying PROG Holdings’ enduring legacy in the virtual lease-to-own realm, which we pioneered twenty-five years ago.”

Dennis Gada, Executive Vice President and Global Head of Banking & Financial Services at Infosys, echoed Michaels’ sentiments, emphasizing the transformative potential of the alliance. “We are thrilled to leverage our profound domain expertise and cutting-edge AI solutions, such as Infosys Topaz, to empower PROG Holdings to expand its footprint within the virtual lease-to-own market. Our collaboration will be centered on accelerating the development and deployment of innovative technologies that foster operational excellence, spur agile innovation, and elevate service standards for both new and existing retail partners and customers.”

Conclusion:

The strategic collaboration between PROG Holdings and Infosys signifies a significant leap forward in the digital transformation of the lease-to-own market. By harnessing advanced technologies and fostering operational excellence, the partnership is poised to redefine customer experiences and streamline operations, ultimately reshaping the competitive landscape of the industry.

Source