TL;DR:
Main AI News:
- transcosmos launches Translingo SMART, a machine translation tool driven by Gen AI.
- Multilingual chat services are now available in up to 15 languages, eliminating the need for bilingual agents.
- Translingo SMART integrates with CRM systems for seamless translation between customers and agents.
- Initial service rollout in ASEAN regions, with plans for expansion to Japan, China, South Korea, the U.S., and Europe.
- transcosmos’ extensive presence in ASEAN markets ensures tailored customer support solutions.
- The company aims to empower clients in offering superior customer experiences and optimizing operational costs.
In an exciting announcement, transcosmos Inc. has introduced Translingo SMART, a revolutionary machine translation tool driven by generative AI (Gen AI). This groundbreaking development has led to the launch of multilingual chat services that are set to transform the customer support landscape. With Translingo SMART, businesses can now effortlessly extend their customer support in up to 15 languages (as of January 2024), all without the need for bilingual agents.
Translingo SMART, the brainchild of transcosmos, was meticulously crafted in its Philippines office. This proprietary Gen AI translation tool is seamlessly integrated with a CRM system equipped with chat functionality through middleware. As a result, Translingo SMART autonomously translates conversations between customers and agents, allowing them to communicate naturally in their preferred languages. The end result is a remarkable multilingual chat support system that eliminates the necessity of assigning bilingual agents.
transcosmos is making Translingo SMART available to clients utilizing their customer support services. This empowers clients to deliver unparalleled customer support in languages of their choosing. At present, Translingo SMART supports an impressive array of 15 languages, including English, Japanese, Korean, both Simplified and Traditional Chinese, Tagalog, Thai, Vietnamese, Malay, Indonesian, French, German, Spanish, Italian, and Portuguese. The company has even more linguistic enhancements in the pipeline. As a pivotal first step, transcosmos will roll out the service across its ASEAN locations, including the Philippines, Malaysia, Thailand, and Indonesia. Subsequently, plans are underway to expand this exceptional service to Japan, China, South Korea, the United States, and various European nations.
With its extensive presence in Vietnam, the Philippines, Thailand, Malaysia, and Indonesia, transcosmos effectively caters to the unique needs of each local market in the ASEAN region. They offer an impressive range of services, encompassing contact centers, digital marketing, and comprehensive e-commerce solutions. transcosmos is on a mission to empower numerous clients in delivering exceptional customer experiences while optimizing operational costs. Their services not only benefit local companies but also provide invaluable support to international businesses entering the local markets, aiding them in boosting sales and achieving cost-efficiency.
Conclusion:
The introduction of Translingo SMART and its multilingual chat services by transcosmos signifies a game-changing innovation in the customer support market. This Gen AI-powered tool allows businesses to effortlessly communicate with customers in various languages, ultimately reducing the reliance on bilingual agents. With plans for global expansion and a focus on delivering exceptional customer experiences, transcosmos is positioned to disrupt the market by enabling businesses to provide efficient and cost-effective multilingual support.
