- transcosmos unveils Internet Interactive Solution, enhancing trust & safety services in China.
- Solution leverages AIGC model to monitor and respond to public opinions online.
- Expansion of trust & safety service includes automation and wider network coverage.
- Key features include 24/7 monitoring, swift consumer engagement, and automated content management.
- Solution recognized across industries, particularly in automotive sector.
Main AI News:
transcosmos proudly presents its latest innovation, the Internet Interactive Solution, tailored to elevate trust and safety services in China. This groundbreaking solution, anchored on an advanced AIGC (AI-Generated Content) model, promises to revolutionize brand reputation management and customer experience enhancement simultaneously.
In a strategic move to fortify its presence in China, transcosmos introduced its trust & safety service in 2021. By meticulously monitoring content across social platforms, this service has empowered clients to mitigate risks and cultivate robust brand reputations. Now, transcosmos is set to raise the bar with its Internet Interactive Solution, a pivotal component of transCxLink, the company’s omnichannel contact center platform. This innovative solution comprises two pivotal modules: one for seamlessly gathering public opinions from the web and another for efficiently crafting and managing responses to these opinions. By leveraging these modules, transcosmos ensures comprehensive data collection from social and e-commerce platforms and official brand websites, accurately discerns sentiment and context, and crafts tailored responses. Augmented by human expertise, this solution guarantees unparalleled output quality.
Furthermore, transcosmos has enhanced its trust & safety service, expanding its coverage and imbuing it with greater automation and intelligence. This upgrade empowers businesses to seamlessly engage consumers across all touchpoints of the customer journey, thereby fostering brand advocacy and enhancing CX.
Key Features of Internet Interaction Solution:
- Continuous monitoring of brand sentiment and consumer inquiries round the clock.
- Swift resolution of consumer queries to bolster brand reputation and influence.
- Streamlined management of interactive tasks, ensuring real-time monitoring and quality control.
- Automated knowledge base creation via the AIGC model, facilitating ongoing optimization of text-based content.
Today, transcosmos’s Internet Interaction Solution enjoys widespread acclaim, particularly within the automotive sector. By synergizing human ingenuity with digital prowess, transcosmos remains committed to delivering cutting-edge services that drive cost-efficiency, operational excellence, and superior CX for its clients.
Conclusion:
The introduction of transcosmos’s Internet Interactive Solution marks a significant advancement in trust and safety management in the Chinese market. By harnessing the power of AI-generated content and automation, transcosmos not only ensures brand reputation management but also elevates customer experience. This innovation underscores the growing importance of digital solutions in navigating the complexities of online engagement and signifies a shift towards more proactive and intelligent brand management strategies.
