TL;DR:
- Ecosystems introduces ViViEN, a generative AI Virtual Value Engineer.
- ViViEN automates industry-specific value messaging and personalized value conversations.
- It ensures real-time monitoring and optimization of customer value.
- Custom-trained LLM models from Google Cloud’s Vertex AI enhance ViViEN’s capabilities.
- Industry leaders like Talkdesk and HP express excitement about ViViEN’s potential.
- ViViEN aims to provide self-service value realization at scale.
- Announced at Ecosystems’ Third Annual ELEVATE event.
Main AI News:
Ecosystems has unveiled its latest innovation, ViViEN, an advanced generative AI and machine learning Virtual Value Engineer designed to foster mutual understanding between providers and customers within the Ecosystems SaaS platform. ViViEN boasts a versatile range of capabilities that revolutionize value discussions in the business landscape.
Firstly, ViViEN employs generative AI to automate the meticulous research and curation of credible, industry-specific value messaging. Secondly, it harnesses the power of Ecosystems’ custom-trained LLM to craft highly personalized value dialogues, tailored to the unique context, industry, business objectives, and buyer roles, including CMOs, CROs, and CCOs. Thirdly, ViViEN offers real-time monitoring and alerts for all value calculations, ensuring their authenticity, realism, and achievability. Lastly, it optimizes customer value by tapping into supplier telemetry data and delivering prescriptive guidance on the essential capabilities to maximize value.
ViViEN’s intelligence is bolstered by custom-trained LLM models, like PaLM 2, through Google Cloud’s Vertex AI platform. This enables ViViEN to continuously analyze value conversations between providers and customers, identifying patterns that signify thriving commercial relationships and proposing refined value frameworks for ongoing partnership growth. Discover more about ViViEN at Ecosystems.io/vivien-ai.
Bill Welch, President and Chief Operating Officer of Talkdesk, lauded Ecosystems as a visionary leader in collaborative value management, expressing excitement about ViViEN’s role in democratizing value selling across organizations. Meanwhile, Grad Rosenbaum, VP & GM of Global Customer Success at HP, eagerly anticipates leveraging ViViEN’s capabilities to help customers realize the value they derive from HP.
Chad Quinn, CEO of Ecosystems, heralded this milestone in ViViEN’s evolution. With Google Cloud’s Vertex AI platform, ViViEN now possesses the highly secure and trusted augmented intelligence needed to offer self-service value realization at scale.
Ecosystems unveiled this groundbreaking advancement in ViViEN at its Third Annual ELEVATE event in Chicago, uniting the Customer Value Community, comprising over 1,240 companies and 3,000 members.
Conclusion:
Ecosystems’ partnership with Google Cloud to launch ViViEN signifies a significant advancement in the market’s approach to value-driven conversations. ViViEN’s AI capabilities and real-time monitoring promise to enhance the way businesses communicate and optimize value, potentially reshaping the landscape of collaborative value management across industries.
