TL;DR:
- Xiao-I Corporation secures a new patent for Natural Language Relation Extraction Method based on Neural Network Filtering.
- The patent enhances the functionality of the Xiao-I Hua Zang Large Language Model (Hua Zang LLM).
- Xiao-I’s LLM-based contact centers outperform conventional chatbots, offering rapid learning, understanding of colloquial language, and accurate responses with various contents.
- The intelligent chatbot can be applied across multiple industries, improving efficiency and customer service.
- Hua Zang LLM enables deeper collaboration with business segments, enhancing value and precision marketing.
- Customized services are provided through integration with Xiao-I’s Live Chat, Smart Agent Assistant, Smart Coach, and Intelligent Knowledge Management.
- The market benefits from enhanced customer service, efficient workflows, and a new generation of smart contact centers.
Main AI News:
The groundbreaking strides made by Xiao-I Corporation in the field of cognitive artificial intelligence (“AI”) have culminated in a momentous milestone—a newly approved patent for their Natural Language Relation Extraction Method based on Neural Network Filtering. This innovation stands as a pivotal component in propelling Knowledge Graphs and Relation Prediction, further elevating the capabilities of the recently launched Xiao-I Hua Zang Large Language Model (Hua Zang LLM).
Chairman and CEO of Xiao-I, Mr. Yuan Hui, proudly lauds the patent’s significance, stating, “The patent exemplifies the advanced capabilities of Hua Zang LLM. Our LLM possesses the big potential to reshape traditional call centers into a new generation of contact centers, promoting efficiency throughout the customer journey, from pre-sale to in-sale and after-sale services.”
Indeed, in the current landscape, smart contact centers have become indispensable for most companies. While conventional chatbots are confined by rigid pre-set rules, Xiao-I’s LLM-based contact centers exhibit unprecedented adaptability. They boast the ability not only to rapidly acquire industrial and corporate knowledge but also to comprehend complex colloquial language, thereby furnishing accurate and comprehensive responses encompassing texts, pictures, diagrams, and links.
Drawing on a remarkable 20-year accumulation of domain corpora, Xiao-I’s intelligent chatbot can be seamlessly integrated across diverse industries, including finance, public service, healthcare, construction, electric-power, communication, education, e-commerce, logistics, tourism, media, digital products, automobile, pharmacy, energy, legal, and retail.
With Hua Zang LLM adeptly trained on extensive domain corpora, it unlocks deeper collaboration opportunities with various business segments, such as R&D, marketing, customer service, and business administration, thus infusing contact centers with enhanced value. For instance, precision marketing can be seamlessly carried out through Xiao-I’s powered smart contact center, harnessing a profound understanding of consumer needs and insights gathered from the smart service chatbot to drive product iterations and improvements.
Furthermore, the capabilities of Hua Zang LLM extend to providing tailored services, seamlessly integrating with Xiao-I’s Live Chat, Smart Agent Assistant, Smart Coach, and Intelligent Knowledge Management. An exemplary application can be found in Xiao-I’s collaboration with a leading kitchenware company in China. The implementation of a new-generation database system, unifying knowledge from multiple channels and dimensions in a centralized backend, has paved the way for a cross-functional, omni-channel, multi-modal intelligent knowledge management system. This has revolutionized the customer service workflow, delivering exclusive answers to customers and optimizing overall efficiency.
Conclusion:
Xiao-I’s latest patent and its advanced language model have significant implications for the market. The company’s breakthrough technology is set to revolutionize contact centers, providing businesses with an unprecedented level of efficiency and customer service. As more industries recognize the potential of this AI-driven solution, the demand for smart contact centers is likely to grow, paving the way for further digital transformation across various sectors. This represents a substantial opportunity for Xiao-I to cement its position as a leading cognitive AI enterprise in China and potentially expand its reach internationally. The market can expect to witness a paradigm shift in customer interactions, with businesses harnessing the power of Hua Zang LLM to drive productivity and success.
