TL;DR:
- Yellow.ai, a leader in Conversational AI, has listed its Generative AI-powered Voicebots and Chatbots on Zendesk Marketplace.
- This partnership allows Zendesk customers to access Yellow.ai’s Conversational AI solutions via the Conversational Service Cloud (CSC).
- Yellow.ai’s Dynamic Automation Platform (DAP) offers a substantial 60% reduction in operational costs.
- Benefits include simplified support with up to 90% self-serve automation, contextualized resolutions, and personalized interactions.
- Yellow.ai’s unified omnichannel solutions support 35+ text and voice channels in 135+ languages.
Main AI News:
In a strategic move that underscores its commitment to revolutionizing customer experience automation, Yellow.ai, a global leader in Conversational AI, has officially listed its cutting-edge generative AI-powered Voicebots and Chatbots on the prestigious Zendesk Marketplace. This partnership signifies a significant advancement in the world of customer support technology, allowing enterprises to harness the power of Yellow.ai’s innovative solutions seamlessly.
With this new integration, Zendesk customers gain access to Yellow.ai’s transformative Conversational AI solutions via the Conversational Service Cloud (CSC), an omnichannel customer support experience designed to deliver real-time support 24/7. What sets Yellow.ai apart is its generative AI-powered Dynamic Automation Platform (DAP), built on a multi-LLM architecture, offering enterprises an impressive 60 percent reduction in operational costs.
The benefits of Yellow.ai’s collaboration with Zendesk extend beyond traditional customer support. Here are some key advantages for enterprises:
- Simplified Support: Yellow.ai’s Generative AI-powered chatbots and voicebots drive self-serve automation to remarkable levels, often reaching up to 90% within just 30 days of deployment. This is achieved through content-based automation and goal-based conversations, ensuring a smoother customer experience.
- Contextualized Resolutions: The CSC integration enables seamless transitions between human and AI agents during customer interactions. This feature provides invaluable context to the situation, facilitating effective resolutions and boosting agent productivity by an impressive 50 percent.
- Personalized Interactions: Leveraging Yellow.ai’s DAP, enterprise customers can now enjoy highly personalized and engaging conversations tailored to their unique needs. The platform also boasts improved natural language understanding and the generation of human-like dialogue, enhancing the overall customer experience.
Raghu Ravinutala, CEO & Co-founder of Yellow.ai, expressed his enthusiasm about the collaboration, stating, “We’re thrilled to collaborate with Zendesk, empowering their customers with our advanced generative AI-powered conversational solutions. In today’s dynamic business landscape, customer experience stands as the cornerstone of a company’s competitiveness within their respective markets. Through our solutions, businesses gain the means to not only meet but exceed customer expectations, ultimately ensuring they maintain a formidable edge in the industry. Our Dynamic AI agents can enable businesses to automate customer functions, delivering human-like experiences that drive valuable ROI at scale.”
Yellow.ai’s commitment to providing unified omnichannel solutions is evident, supporting an impressive array of 35+ text and voice channels in a staggering 135+ languages. This move to the Zendesk Marketplace follows recent listings on the Genesys AppFoundry™ and SAP® Store, solidifying Yellow.ai’s presence and growth within the North American market.
Conclusion:
Yellow.ai’s strategic partnership with Zendesk Marketplace marks a significant advancement in the customer support technology market. Their AI-powered solutions, with reduced operational costs and a focus on automation, underscore the growing importance of AI-driven customer experiences in maintaining a competitive edge in the industry. This collaboration signals a shift towards more efficient and personalized customer support solutions within the market.
