TL;DR:
- Yellow.ai has launched its AI-powered ChatBots and Voicebots solution on the SAP Store.
- Enterprises can leverage Yellow.ai’s Dynamic Automation Platform to deliver human-like experiences to customers and employees.
- The solution integrates with SAP Commerce, SAP Commerce Cloud, SAP CRM Sales, and SAP CRM Service Manager for customer experience and with SAP SuccessFactors Employee Central for employee experience.
- The ChatBots and VoiceBots solution for CX improves efficiency, enhances customer experiences, and automates inbound and outbound campaigns.
- The EX solution provides 24/7 multilingual support, resolves queries with AI-enabled agents, and boosts employee engagement with personalized solutions and advanced analytics.
Main AI News:
In a major stride towards revolutionizing customer and employee experience automation, Yellow.ai has recently launched its state-of-the-art ChatBots and Voicebots solution on the esteemed SAP Store. This groundbreaking offering empowers enterprises to tap into the power of Yellow.ai’s Dynamic Automation Platform, enabling them to deliver autonomous, human-like experiences to their valued customers and employees.
Harnessing the robust capabilities of the SAP Business Technology Platform, specifically the SAP Integration Suite, Yellow.ai’s Customer Experience (CX) seamlessly integrates with SAP Commerce, SAP Commerce Cloud, SAP CRM Sales, and SAP CRM Service Manager. Simultaneously, the Employee Experience (EX) aligns effortlessly with SAP SuccessFactors Employee Central. This dynamic integration sets the stage for enhanced operational efficiency and elevated engagement levels.
Now available for a complimentary trial on the SAP Store, the ChatBots and VoiceBots solution for CX equips enterprises with the tools to implement and scale their operations effectively. By leveraging this cutting-edge solution, organizations can optimize their efficiency by reducing call deflection rates, elevating customer experiences with the aid of Dynamic AI agents for both text and voice interactions, and automating inbound and outbound campaigns.
Additionally, Yellow.ai’s EX solution introduces a new paradigm of support, providing enterprises with round-the-clock multilingual assistance across various channels. Powered by AI-enabled agents, this innovative solution ensures swift resolution of employee queries while fostering personalized engagement and spearheading intelligent employee initiatives through advanced analytics.
Raghu Ravinutala, the visionary CEO and co-founder of Yellow.ai, expressed his enthusiasm, stating, “Through our pioneering multi-LLM architecture, Yellow.ai’s generative AI-powered Dynamic Automation Platform empowers enterprises to redefine their connections with customers and employees alike. By doing so, we equip them with a decisive competitive advantage and a valuable return on investment at scale.” Ravinutala proudly highlighted Yellow.ai’s impressive track record, with their Dynamic AI agents facilitating over 2 billion interactions every quarter. These AI-powered agents proficiently navigate more than 135 languages across a wide range of channels, including telephony, Alexa, the Web, WhatsApp, Google Business Messaging, and Facebook.
“With our Conversational Service Cloud and Conversational Commerce Cloud product suites, businesses can automate customer functions seamlessly,” Ravinutala added. “Meanwhile, our Conversational EX Cloud ensures uninterrupted support through self-serve automation, effectively addressing employees’ day-to-day queries on a massive scale. Through our innovative solutions, we deliver unparalleled human-like experiences, achieving over 90 percent automation within just 30 days, while simultaneously reducing operational costs by an impressive 60 percent.”
Conclusion:
Yellow.ai’s launch of its AI-powered ChatBots and Voicebots solution on the SAP Store signifies a significant advancement in the market. Enterprises now have access to a comprehensive platform that enables them to deliver exceptional customer and employee experiences. By integrating with SAP’s robust technology suite, Yellow.ai empowers organizations to optimize efficiency, improve customer satisfaction, and automate critical processes. This development highlights the growing demand for conversational AI solutions and showcases Yellow.ai’s leadership in this space. As businesses continue to prioritize automation and personalized engagement, Yellow.ai’s offering positions them as key player, providing a competitive advantage and driving valuable ROI for enterprises across various industries.
