TL;DR:
- Zappix, an AI-powered Digital Engagement Platform provider, announces new clients, two European utility companies.
- The introduction of Zappix’s Visual and Digital Self-Service technology enhances customer service.
- Customers can resolve issues faster and access relevant information through advanced self-service features.
- Utility companies benefit from omnichannel engagement tools and Visual IVR capabilities, improving outage reporting and reducing call center volume.
- Zappix’s expansion demonstrates its commitment to transforming customer service experiences.
- This advancement in digital self-service technology will likely set a new standard in the market.
Main AI News:
In a groundbreaking move, Zappix, a renowned AI-powered Digital Engagement Platform provider, has proudly introduced its latest clientele – two leading utility companies hailing from distinct European nations. This announcement underscores Zappix’s resolute dedication to revolutionizing customer service experiences through cutting-edge automation technology, reinforcing its foothold in the digital self-service sector.
The incorporation of Zappix’s Visual and Digital Self-Service technology promises a significant enhancement in customer service delivery for both utility giants. With the infusion of advanced self-service functionalities, customers can now expedite the resolution of common issues and gain immediate access to pertinent information, thereby optimizing the troubleshooting process.
Moreover, these utility behemoths are poised to reap substantial benefits from Zappix’s comprehensive omnichannel engagement tools and the prowess of Visual Interactive Voice Response (IVR). By harnessing this service, patrons of these companies can effortlessly report outages and malfunctions linked to public lighting infrastructure, encompassing streetlamps and traffic signals. Additionally, they can conveniently check the status of their accounts, seek troubleshooting assistance, and navigate through guided visual FAQs. This multifaceted enhancement not only elevates the quality of customer service on offer but also streamlines operational efficiency. Furthermore, it promises to usher in considerable reductions in call center volumes, translating into noteworthy cost savings.
Yossi Abraham, President & CEO of Zappix, expressed his enthusiasm, stating, “Zappix takes immense pride in the launch of our Digital Self-Service capabilities with our new European clients. By integrating Zappix technology, businesses can deliver unparalleled customer experiences, all while optimizing their operational framework and curbing costs. We eagerly look forward to forging strong partnerships with our new clients as we embark on our journey of growth and global expansion.“
With these strategic launches, Zappix continues its relentless pursuit of pushing the boundaries of digital self-service technology. This steadfast commitment ensures that enterprises remain well-equipped to meet the ever-evolving demands of their discerning customer base.
Conclusion:
Zappix’s strategic expansion into the European utility sector signifies a growing demand for advanced digital self-service solutions. This move positions Zappix as a key player in the market, offering businesses the means to elevate customer service experiences while optimizing operational efficiency and reducing costs. It underscores the increasing importance of automation technology in enhancing customer service offerings across industries.
