MNGHA in Saudi Arabia employs AI technology to tackle outpatient no-shows

  • Saudi Arabia’s Ministry of National Guard Health Affairs achieves Stage 7 in HIMSS models, leading the global healthcare innovation.
  • MNGHA leverages AI and advanced analytics to predict and reduce outpatient no-shows.
  • Data from electronic health records is analyzed to identify factors contributing to no-shows.
  • A successful validation process ensures the reliability and integration of AI models into clinical workflows.
  • Plans to implement models across all MNGHA facilities demonstrate commitment to enhancing patient care and operational efficiency.

Main AI News:

Saudi Arabia’s Ministry of National Guard Health Affairs (MNGHA) has been at the forefront of healthcare innovation, leveraging advanced technology to enhance patient care. One notable achievement is King Abdulaziz Medical City in Riyadh, which, two years ago, became the first hospital globally to reach Stage 7 in four HIMSS models, showcasing its commitment to excellence in healthcare delivery. Recently, it further solidified its pioneering status by achieving Stage 6 in another model.

This remarkable progress has been instrumental in benefiting the 1.3 million patients served by the MNGHA. One of the key challenges faced by healthcare providers worldwide is the issue of outpatient no-shows. These not only disrupt schedules but also incur unnecessary costs and impact patient care outcomes.

Director of Data and Business Intelligence Management at MNGHA, Huda Al Ghamdi, highlights the significant strides made in reducing no-shows through the application of artificial intelligence (AI) and advanced analytics. By utilizing machine learning algorithms, MNGHA analyzes data from its electronic health records, including patient summaries, clinical information, and appointment history. This data is then processed to predict potential no-shows, allowing healthcare professionals to take proactive measures.

MNGHA’s comprehensive network of over 30 hospitals, specialty hospitals, and primary care centers, all connected through a unified electronic health record system called BESTCare, provides a wealth of data for analysis. This data-driven approach, coupled with innovative analytics, has been particularly effective in addressing the challenge of outpatient no-shows.

Al Ghamdi emphasizes the importance of leveraging available data to identify factors contributing to no-shows, such as demographic information and clinic-specific variables. By focusing on patient history and behavior patterns, MNGHA has developed robust models to predict and mitigate no-shows.

The success of this initiative lies in its meticulous validation process, ensuring the reliability and accuracy of the AI models. Following extensive testing and validation, the models are integrated into the clinical workflow, enabling healthcare professionals to identify at-risk patients and intervene accordingly.

Looking ahead, MNGHA aims to implement these models across all its facilities, underscoring its commitment to enhancing patient care and operational efficiency. Al Ghamdi advises other healthcare systems to embrace data-driven approaches, emphasizing the transformative impact of even small-scale implementations.


MNGHA’s success in reducing outpatient no-shows through innovative technology and data-driven approaches demonstrates the transformative potential of AI in healthcare. This signifies a shift towards more efficient and patient-centric care delivery models, setting a precedent for the broader healthcare market to leverage technology to optimize operational processes and enhance patient outcomes.