TL;DR:
- Wyndham Hotels & Resorts partners with Canary Technologies for an AI-enabled Guest Engagement Platform.
- This platform will be rolled out to over 6,000 U.S. and Canadian hotels.
- Features include Mobile Check-In, Mobile Checkout, Dynamic Upsell, and Guest Messaging, powered by Canary Hospitality AI.
- Benefits include streamlined check-in/check-out, increased revenue opportunities, and enhanced guest communication.
- Scott Strickland, CIO of Wyndham, emphasizes the technology’s potential to empower franchisees and elevate guest experiences.
Main AI News:
In a groundbreaking move, Wyndham Hotels & Resorts has teamed up with Canary Technologies to introduce their cutting-edge AI-enabled Guest Engagement Platform. This strategic partnership marks a significant milestone in the hospitality industry, with the platform set to be implemented across a staggering 6,000 U.S. and Canadian hotels. It’s an impressive feat that positions Wyndham as a pioneer in guest-facing AI technology within the hospitality sector.
Harman Singh Narula, Co-Founder & CEO of Canary Technologies, highlighted the industry’s ongoing digital transformation, driven by the evolving expectations of modern travelers. “The hospitality industry is undergoing a digital transformation as modern travelers increasingly expect seamless digital experiences from the moment they book to when they check out,” Narula stated. “In parallel, owners continue to seek ways to drive their bottom line while delivering on new guest demands. As a result, a unified digital guest journey has become a core component of the hotel tech stack. We are excited to partner with Wyndham on powering their Guest Engagement Platform as this collaboration is a synergy of two brands working towards a more dynamic and digital future in hospitality.“
This visionary platform has been meticulously designed to enhance the overall guest experience while simultaneously boosting hotel revenues. Key features include Canary’s Mobile Check-In, Mobile Checkout, Dynamic Upsell, and Guest Messaging products, all of which are underpinned by Canary Hospitality AI. The benefits for Wyndham franchisees are substantial and include streamlining the check-in and checkout process to minimize wait times and combat fraud. This means no more manual exchanges of credit cards, IDs, or registration forms. Additionally, the platform empowers hotels to increase revenue by offering guests enticing upgrades and add-on amenities from the moment they make their reservation until the final checkout. Furthermore, it facilitates seamless communication between the front desk and concierge teams and hotel guests on a large scale, saving valuable time through automated, broadcast, and direct messages.
Scott Strickland, EVP & Chief Information Officer at Wyndham Hotels & Resorts, commented on the significance of this partnership. “As the world’s largest hotel franchisor, we’re always looking for new ways to help our franchisees operate a more efficient and more profitable hotel,” said Strickland. “Whether it’s helping hoteliers free up time to focus on offering personalized guest services through a more streamlined check-in process or gathering valuable feedback upon checkout, through Canary and their offerings, we’re harnessing the power of technology to empower franchisees and, in turn, further delight guests. It’s all part of what we call The Wyndham Advantage.“
Conclusion:
Wyndham’s strategic partnership with Canary Technologies to implement an AI-powered Guest Engagement Platform in thousands of hotels reflects a pivotal shift in the hospitality market. This move underscores the industry’s growing reliance on technology to meet modern travelers’ digital expectations, streamline operations, and drive revenue. It sets a compelling precedent for the adoption of AI in the sector, positioning Wyndham as a frontrunner in delivering exceptional guest experiences while enhancing hotel profitability.
